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There is a lot of active development going on on this. There has been a years-long problem of how commission, tax, etc are stored now where they do not register as "expenses". That throws off year-…
(Posted Dec 13, 2022 11:03 AM)
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Dec 13, 2022 11:03 AM |
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As of yesterday, Portal Access is now free for all and has been moved to a new Team Access area under the account menu. We also dropped Zapier integration (invite only) and a large Property Descript…
(Posted Nov 22, 2022 8:05 AM)
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Nov 22, 2022 8:05 AM |
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Hey everyone, I wanted to drop a quick note here that Zapier integration is out but invite-only at the moment. If you'd like to request access, please message the helpdesk (help@) and we'll get you …
(Posted Nov 22, 2022 8:03 AM)
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Nov 22, 2022 8:03 AM |
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Yes, great point. By "rare" I mean that the major OTAs (Air, Trip, Vrbo) all standardized on first and second/final payment structure years ago so the industry kind of followed that. Back in the da…
(Posted Nov 3, 2022 1:46 PM)
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Nov 3, 2022 1:46 PM |
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Tim, I agree with you on the payment schedule issue. It's been kicked around internally for a long time. You are correct about that being one of the older pressing issues. I think it hasn't seen m…
(Posted Nov 3, 2022 11:25 AM)
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Nov 3, 2022 11:25 AM |
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Hi Luis,
Thanks for your continued feedback and ideas. Re: training course:
could be addressed via a training course
I agree, and we started our https://www.ownerrez.com/webinars webin…
(Posted Nov 3, 2022 11:23 AM)
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Nov 3, 2022 11:23 AM |
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Hi Mark,
Regarding the live phone calls:
What is frustrating is that I/users cannot just pick up the phone and talk to someone then and there. Sometimes I require an immediate response, and a…
(Posted Nov 3, 2022 11:03 AM)
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Nov 3, 2022 11:03 AM |
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Suzy, I'm curious if you've looked into Pagadito for credit card processing? If so, any thoughts about them? If you haven't seen them, please take and let us know. The do CC processing for Central…
(Posted Nov 1, 2022 6:22 PM)
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Nov 1, 2022 6:22 PM |
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....especially when there are other features you want/need that have been "on the list" for years that still don't exist. This is frustrating.
Tim, I'm curious - if you could boil it down to a c…
(Posted Nov 1, 2022 2:54 PM)
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Nov 1, 2022 2:54 PM |
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I only have one property and I have been paying $55.00 per month. Is this correct?
Hi Nona, it looks like you have both the PM and Hosted Websites modules turned on in your account. If you lo…
(Posted Nov 1, 2022 2:52 PM)
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Nov 1, 2022 2:52 PM |
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Will this new pricing be online in OR somewhere so I don’t have to refer back to this blog?
Hi Sea Charmer! You can see the new pricing immediately by using the main https://www.ownerrez.com/p…
(Posted Nov 1, 2022 2:49 PM)
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Nov 1, 2022 2:49 PM |
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OwnerRez's support system that is purely email based without any form of phone support by an applications/support engineer is inefficient and often results in delays for issues to be resolved. Someti…
(Posted Nov 1, 2022 2:46 PM)
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Nov 1, 2022 2:46 PM |
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Hi Jessica, we have a full-time Engagement Team that does phone calls and video calls with customers every day. Please send in an email and we'll get you on the schedule in the next day or two.
(Posted Oct 31, 2022 10:19 PM)
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Oct 31, 2022 10:19 PM |
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As we reach the end of 2022, I wanted to reach out to everyone and explain a price increase that we recently put in place.
Some of you have already seen the https://www.ownerrez.com/pricing upda…
(Posted Oct 29, 2022 12:03 PM)
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Oct 29, 2022 12:03 PM |
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Is this deposit information currently being synced with QB?
Not yet, no. That's the goal though!
(Posted Oct 15, 2022 1:23 PM)
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Oct 15, 2022 1:23 PM |
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So to be clear AirBnb payments will automatically be integrated into the deposits workflow in a coming soon release?
Yes. We've been waiting to do the Airbnb work until this was released because…
(Posted Oct 15, 2022 1:22 PM)
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Oct 15, 2022 1:22 PM |
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Great list! Couple of great low-hanging fruit ones there, and I know the pet filter and the location consolidation ones are already on our list to do for property searching generally (ie. across all…
(Posted Oct 4, 2022 3:02 PM)
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Oct 4, 2022 3:02 PM |
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And updates/changes to this?
No updates on our side yet. However, we have learned that Marriott has lightened the requirements to join so smaller PMs and homeowners may qualify. From a develop…
(Posted Sep 19, 2022 3:05 PM)
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Sep 19, 2022 3:05 PM |
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Happy Friday everyone! I'm proud to announce a great new accounting feature that we've been planning for a long time and has now been released! I'm talking of course about deposits. 💰
* #back…
(Posted Sep 9, 2022 9:38 AM)
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Sep 9, 2022 9:38 AM |
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Happy Friday, everyone! Here's another belated product update that covers the July 12th release with 20 updates (https://www.ownerrez.com/support/articles/update-2022-07-12) . Give it a quick re…
(Posted Sep 2, 2022 9:12 AM)
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Sep 2, 2022 9:12 AM |
