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Sorry. It's NOT in the email request. My fault.
The erroneous text is on the webpage where the guest actually enters his credit card info.
Does that help clarify?
M.
(Posted Sep 7, 2018 11:56 PM)
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Sep 7, 2018 11:56 PM |
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Thank you Chris. I just did what you said and it seemed to work, because when I tried to email the Request for Payments, and then I preview the email, it says the following:
"The total cost for thi…
(Posted Sep 7, 2018 11:48 PM)
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Sep 7, 2018 11:48 PM |
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Chris,
I appreciate your advice, and admittedly I'm super nervous about doing anything that has anything to do with a refund, because I don't want the cc processor to pull money out of my account to …
(Posted Sep 7, 2018 12:19 PM)
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Sep 7, 2018 12:19 PM |
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A follow-up question... does Damage Protection apply to *every* booking ON MY CALENDAR even ones I enter manually to my calendar, and bookings that are imported from VRBO, etc?
Or does Damage Prote…
(Posted Sep 7, 2018 11:59 AM)
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Sep 7, 2018 11:59 AM |
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Yesterday I sent out my very first payment request for a guest to click through and pay securely online. Yay! Very exciting and the guest said it was a "piece of cake" which is great! Trouble is, the…
(Posted Sep 7, 2018 11:13 AM)
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Sep 7, 2018 11:13 AM |
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Hi all!
I am considering turning on the damage protection for my property however I would like to be able to turn it off later if I choose to, OR adjust the dollar amount tier up or down later.
Is …
(Posted Sep 6, 2018 2:22 PM)
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Sep 6, 2018 2:22 PM |
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I have many repeat guests from whom I don't hold a security deposit. Trouble is, I can't figure out how to remove / disable it during the quote process OR after the house has already been booked.
I…
(Posted Sep 6, 2018 12:59 PM)
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Sep 6, 2018 12:59 PM |
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I use Evolve to help me book my vacation rental. My challenge as it relates to OwnerRez is that my guest listings are now littered with Evolve Vacation Rentals as if each one is a separate guest. It …
(Posted Sep 6, 2018 12:09 PM)
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Sep 6, 2018 12:09 PM |
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YESSSSSS this! It would be so nice to be able to choose the "today" color because well, my eyeballs aren't spring chickens anymore either! :-)
Monica
(Posted Aug 13, 2018 4:40 PM)
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Aug 13, 2018 4:40 PM |
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I really don't want to ask a question here if someone has already answered it, but for the life of me, I can't find a search box for the help forums. Is that even possible? Am I blind? I feel like a …
(Posted Jul 26, 2018 5:47 PM)
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Jul 26, 2018 5:47 PM |
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So like many of us, I have my home listed in several places and therefore my guests come from various sites and channels. I would like to have my guests leave an online review on my VRBO guest book b…
(Posted Jul 13, 2018 9:29 AM)
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Jul 13, 2018 9:29 AM |
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Ella, that is a good way to articulate the desire for a security deposit. I may begin to ask for a deposit from Air guests as well using that same language. People who tend to be respectful, great gu…
(Posted Jul 13, 2018 9:26 AM)
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Jul 13, 2018 9:26 AM |
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I now see that INSIDE each individual booking, when you click on it, there is a notes field. However it doesn't show up in a column when you select BOOKINGS>LIST. Also, even though each booking does …
(Posted Jul 12, 2018 12:23 PM)
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Jul 12, 2018 12:23 PM |
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I'd want to add a column that would indicate the referral source (Airbnb, our website, Evolve, etc), as well as a column for whether I sent them a snail mail thank you card yet, or just a "notes" col…
(Posted Jul 12, 2018 11:33 AM)
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Jul 12, 2018 11:33 AM |
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When I go to the GUESTS tab, I see a list of all my guests. It's a table, really, with headings such as Name, Email, etc. I would like to be able to add additional columns there so I can easily track…
(Posted Jul 6, 2018 1:44 PM)
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Jul 6, 2018 1:44 PM |
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So sorry to ask so many questions today!! :)
I noticed that the search box in the upper right of the OR screen won't find a partial match. I wanted to find a guest, but I couldn't remember the exac…
(Posted Jul 6, 2018 10:27 AM)
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Jul 6, 2018 10:27 AM |
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One more thing to add... I also realized that I can't generate a NEW email to an OLD guest via the guest's profile.
I have looked everywhere I could think of and it appears to be impossible unless …
(Posted Jul 6, 2018 10:23 AM)
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Jul 6, 2018 10:23 AM |
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I have a handful of regular guests that I'd like to send a group email to. I thought it would be under the GUESTS tab, and that I could select each guest by their checkbox, and then there would magic…
(Posted Jul 6, 2018 10:16 AM)
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Jul 6, 2018 10:16 AM |
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Yes. Chris and I have spent a lot of time on this and it's something wacky on the Evolve end. Unfortunately, alll we can do is call them to complain that their hinky calendar is jacking with our Owne…
(Posted Jul 6, 2018 10:14 AM)
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Jul 6, 2018 10:14 AM |
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I'm a woman on the edge right now. I would pay someone -- ANYONE -- $100 an hour to sit on the phone with me and help me go through each section to explain the parts I don't understand. I've put roug…
(Posted Jun 28, 2018 1:48 PM)
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Jun 28, 2018 1:48 PM |
