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Previously I was sending the greeting when the booking was created. If I change (the Airbnb one only) to be triggered on the event "When booking payment is added", will that cause it to be sent when…
(Posted Apr 21, 2019 4:45 PM)
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Apr 21, 2019 4:45 PM |
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We had set up an automated greeting email which went out to Airbnb guest's platform email whenever a booking came in. I just did a test booking to see how it works now. When the booking first syncs…
(Posted Apr 21, 2019 3:31 PM)
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Apr 21, 2019 3:31 PM |
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It appears that Airbnb does not have a way to set a pet fee as part of the surcharges. While there are manual ways to get around this on a per booking basis, these seem highly undesirable. If I rec…
(Posted Feb 28, 2019 3:13 PM)
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Feb 28, 2019 3:13 PM |
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We agree completely, that's what we would like to have also.
Randy
(Posted Feb 25, 2019 6:16 PM)
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Feb 25, 2019 6:16 PM |
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Yes, we would like random codes with just 4 digits. Ideally, the number of digits would be a settable number by us. I think Schlage locks might require 6. We send out our codes the night before ar…
(Posted Feb 23, 2019 5:54 PM)
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Feb 23, 2019 5:54 PM |
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We don't think having a customer entering a 10-digit code when they arrive at a new place and it's dark and raining.is a good experience. We'll need to manually set all the codes to 4 digits in whic…
(Posted Feb 22, 2019 11:32 PM)
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Feb 22, 2019 11:32 PM |
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We successfully tested a RemoteLock model LS-5i smart lock with OR. The code generated for the test booking was 10 digits. I believe that RemoteLock takes a code from between 4 and 10 digits. Can …
(Posted Feb 21, 2019 1:51 PM)
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Feb 21, 2019 1:51 PM |
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They claim to be able to most of the time ignore things like iPads, AppleTVs, etc. In their support articles there is one about copying calendar links from Airbnb and VRBO into the Party Squasher mo…
(Posted Feb 13, 2019 12:33 PM)
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Feb 13, 2019 12:33 PM |
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Has OR considered integration with a mobile device counting sensor like Party Squasher? I think Party Squasher already has integrations with Airbnb, VRBO, and Booking.com. If you have considered, w…
(Posted Feb 12, 2019 5:27 PM)
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Feb 12, 2019 5:27 PM |
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I saw your post from Feb 2018 which mentioned using Zapier and Twilio. Do you still think that is a viable near term approach?
(Posted Feb 8, 2019 11:06 PM)
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Feb 8, 2019 11:06 PM |
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In OR, are all inquiries coming in through the booking widget handled via email or is there a way to send text messages to a guest's phone?
(Posted Feb 8, 2019 6:03 PM)
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Feb 8, 2019 6:03 PM |
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Hi Lisa,
The demo went well. Resort Cleaning is a little complicated but it also does a lot so I would recommend looking into it if you have time. It integrates not only with OR but also Airbnb ad…
(Posted Feb 8, 2019 6:00 PM)
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Feb 8, 2019 6:00 PM |
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Demo is tomorrow, we'll let you know how it and the trial period goes. And yes, your cleaners would benefit from being on the app assuming that their other customers are on it or there are other pro…
(Posted Feb 1, 2019 12:23 AM)
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Feb 1, 2019 12:23 AM |
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We are looking to purchase the right version of QuickBooks online to integrate with OwnerRez. There appear to be three versions available: Simple Start at $20/mo,, Essentials at $35/mo and Plus at $…
(Posted Jan 31, 2019 5:30 PM)
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Jan 31, 2019 5:30 PM |
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We're warming up to the Resort Cleaning app as we learn more about what it does for the price. I think we'll see where we are after the demo and 30 day trial.
Randy
(Posted Jan 30, 2019 4:59 PM)
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Jan 30, 2019 4:59 PM |
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Hi Tim,
Yes, the price is 99 cents per booking (cleaning). It doesn't matter how big the property is or how much the cleaning costs. You have the choice of the owner paying or the cleaner paying d…
(Posted Jan 30, 2019 12:39 AM)
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Jan 30, 2019 12:39 AM |
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We decided to try the 30 day free trial with ResortCleaning app. Is there anything that has to be done on the OwnerRez side for the connection to work? We found a setting on the cleaning app side t…
(Posted Jan 29, 2019 3:06 PM)
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Jan 29, 2019 3:06 PM |
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$1 per booking seems like an awful lot. Does the price go down the more units you have like with OwnerRez? Has OwnerRez tried integrating with cheaper options for cleaning apps?
(Posted Jan 27, 2019 12:24 AM)
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Jan 27, 2019 12:24 AM |
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Hi Chris,
Your response is very helpful. As you can see we are in the startup phase of getting our operations and systems in place before we expand. I suspect that we will start out by doing the m…
(Posted Jan 26, 2019 6:27 PM)
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Jan 26, 2019 6:27 PM |
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We just turned on the Property Management module. It looks great and appears to do what we will need it to do. It isn't clear at first blush how much it is/ can be automated. For example, can it b…
(Posted Jan 26, 2019 2:25 PM)
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Jan 26, 2019 2:25 PM |
