General Help and Questions » VRBO problems?
Yep, that aligns with what I've heard, and that Vrbo legal, as you say, doesn't recognize or work with that. :-/ However, hopefully later this year they'll have this sorted effectively.
(Posted Jan 23, 2024 11:21 AM)
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Jan 23, 2024 11:21 AM |
General Help and Questions » VRBO problems?
I see you are in the UK. Yes, we have had issues with UK tax law, that we have no direct insight into or understanding of. Some of our UK clients have been successful in establishing an API connect…
(Posted Jan 23, 2024 10:06 AM)
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Jan 23, 2024 10:06 AM |
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I think there may be some misunderstanding here. The Airbnb host fee is indeed included in the Booking information, on the Transactions tab, assuming you are using either Channel Bridge or our Airbn…
(Posted Jan 21, 2024 1:41 PM)
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Jan 21, 2024 1:41 PM |
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Yes, there was recently an issue with the Booking.com API connection which has been resolved. This was posted on our status page:
https://status.ownerrez.com/
It's not there now because it'…
(Posted Jan 18, 2024 10:23 AM)
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Jan 18, 2024 10:23 AM |
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Sure, you can turn it off entirely, just not for individual bookings.
https://www.ownerrez.com/support/articles/damage-protection-overview
If you do have an individual booking for which the c…
(Posted Jan 16, 2024 11:06 PM)
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Jan 16, 2024 11:06 PM |
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Hmm. I'll pass this along to the product team for consideration.
(Posted Jan 15, 2024 10:35 PM)
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Jan 15, 2024 10:35 PM |
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These are all good thoughts! We've been looking at some of them, and I'd like to communicate some of our thinking. Please don't in any way take this as promises, the last word, or pushback - just t…
(Posted Jan 15, 2024 10:31 PM)
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Jan 15, 2024 10:31 PM |
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It's not likely that adding our own PDF generation capability would be a priority, both because as you noted, this suggestion has been around for a year and only garnered a handful of votes, and also…
(Posted Jan 15, 2024 10:03 PM)
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Jan 15, 2024 10:03 PM |
General Help and Questions » Delete Listing
No, deleting or disabling a property on OwnerRez will not delete the property on Airbnb. However, after making these changes, you should check your Airbnb account to ensure that the listing is still…
(Posted Jan 8, 2024 1:36 PM)
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Jan 8, 2024 1:36 PM |
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Please write in to the Helpdesk with a list of the channels you want removed - we can take care of that for you.
(Posted Jan 8, 2024 1:02 PM)
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Jan 8, 2024 1:02 PM |
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Thanks for the above post! We're taking a look to see what can be done.
(Posted Jan 2, 2024 5:28 PM)
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Jan 2, 2024 5:28 PM |
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I find that I can set a premium or a discount in the channel API settings
That is in fact the simplest and most straightforward method, as long as all you want is a simple blanket percentage incr…
(Posted Jan 2, 2024 5:22 PM)
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Jan 2, 2024 5:22 PM |
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there also seems to be the issue that Airbnb will add a surcharge for guests, but booking.com wants to discount for fewer guests.
Hmm, I'm not aware of that. According to our support docs, the e…
(Posted Dec 30, 2023 2:46 PM)
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Dec 30, 2023 2:46 PM |
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Please write in to the Helpdesk with some examples and screenshots of what you're seeing, so we can take a look. Unfortunately though, due to the holidays it may be a few days before we're able to f…
(Posted Dec 30, 2023 2:42 PM)
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Dec 30, 2023 2:42 PM |
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There are absolutely situations where Worldline/Bambora is the best possible choice, and maybe that's you - so, if you like them best, keep them! That's why we support them, and all the rest - each …
(Posted Dec 29, 2023 2:45 PM)
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Dec 29, 2023 2:45 PM |
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Stripe ... does not appear (according to their customer service) to allow for my payment method of 50% to reserve and balance pulled automatically 30 days prior to stay---basically they don't keep th…
(Posted Dec 29, 2023 2:29 PM)
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Dec 29, 2023 2:29 PM |
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Yes, Double beds sleep 2. Your logic seems correct, so, please write in to the Helpdesk with information about this problem so we can investigate and figure out what's going on.
(Posted Dec 28, 2023 12:01 PM)
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Dec 28, 2023 12:01 PM |
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Making OwnerRez fully multi-language is a huge task that touches everything. It's not really a "once and done" sort of thing.
However, I can assure you that we are making progress towards this g…
(Posted Dec 28, 2023 11:59 AM)
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Dec 28, 2023 11:59 AM |
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Airbnb handles all their own guest payments - you cannot use your own processor for that. However, you can use Stripe to do direct security deposits for Airbnb bookings. You'll also need it for Vrb…
(Posted Dec 27, 2023 9:28 PM)
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Dec 27, 2023 9:28 PM |
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[This topic has been closed as a duplicate of another topic ( Google Vacation Rentals Connectivity Partner (/forums/requests/google-vacation-rentals-connectivity-partner) )]
(Posted Dec 23, 2023 4:12 PM)
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Dec 23, 2023 4:12 PM |
