Ken T

Joined August 2019
1707 posts
Topic

Blog » Enhanced Guest and Booking Imports, LQA Additions, and SMS Messaging Refinements!

Which ones in particular?

(Posted Apr 3, 2023 12:38 PM)

General Help and Questions » Inserting a link into text

Glad you got that sorted out!  For future reference, here's instructions: https://www.ownerrez.com/support/articles/links

(Posted Apr 3, 2023 11:04 AM)

General Help and Questions » Invoicing after stay

This is more or less contrary to a fairly fundamental design principle of OwnerRez - that a payment needs to be made for a booking to be confirmed.  This can be overridden manually in several differe…

(Posted Mar 31, 2023 4:42 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

We've done some checking, and believe that you are mistaken about Vrbo not charging the 3% payment processing fee on the tax portion of your bookings - on the examples we've examined, they did.  In a…

(Posted Mar 28, 2023 4:33 PM)

Feature Requests » PM - Recurring Expenses

Nope, still what Shawn said - Q3 of this year.

(Posted Mar 28, 2023 1:43 PM)

General Help and Questions » Requesting Credit Card for Payment/Security Deposit

Go to the Booking in OwnerRez, Transactions tab, and use the Request dropdown button to Request New Credit Card.  That'll send the guest an email with a link to enter the new card information, which …

(Posted Mar 28, 2023 11:50 AM)

General Help and Questions » Custom Fields on attached files?

This is not possible, as such. However, our WebAssist team has experience in custom-coding rental agreement templates that resemble other forms (such as your Word document), that can be pre-popul…

(Posted Mar 27, 2023 11:53 AM)

General Help and Questions » Prior Manual Bookings

You'll want to manually create the bookings in OwnerRez, manually enter all their appropriate Charges, and then, on the Transactions tab, record an offline payment for the amount already paid, to lea…

(Posted Mar 24, 2023 4:37 PM)

Feature Requests » PM to have option to add fix monthly fee along with %

We have a major accounting update in development which would be a necessary precursor to adding this capability, and then, we do plan to add this option after that.  Most likely later this year.

(Posted Mar 24, 2023 2:02 PM)

Template/Design Share » Second email booking confirmation

Unfortunately, it is not currently possible to add a second email destination to your account. However, there are a couple other ways to accomplish what you want: 1. Most email inbox programs…

(Posted Mar 24, 2023 1:20 PM)

Template/Design Share » Renter Agreement Template question

No, that's considered to be essential.  However, it's rare that it's empty at that stage in the process - most listing channels provide it with a booking, and, it's required for all credit card payme…

(Posted Mar 23, 2023 10:57 AM)

General Help and Questions » amenity icons

They automatically display on the appropriate pages of your Hosted Website. It might be easier to write in to the Helpdesk with screenshots of where you're looking, and a more detailed explanatio…

(Posted Mar 22, 2023 12:28 PM)

General Help and Questions » amenity icons

You mean, these? https://www.ownerrez.com/support/articles/hosted-websites-prominent-amenities They appear on some of the screens and list results, as discussed on the above page.

(Posted Mar 21, 2023 12:01 PM)

Blog » It’s Officially a Three-Peat as OwnerRez Is Awarded Elite Partner of Vrbo Once Again!

Alas no, other than "a few weeks."  We shall see.

(Posted Mar 21, 2023 11:05 AM)

Blog » Two-Factor Authentication, Guest Type Templates, and More!

You should only need to enter a code (on the same device) every 30 days.  If you are getting it more often than that, you likely have cookies turned off in your browser - fix that, and the problem sh…

(Posted Mar 20, 2023 12:34 PM)

General Help and Questions » Booking Page: Show prices in other currency

No, OwnerRez does not do any currency conversion, arbitrage, etc. - it changes constantly.  Each individual property in your OwnerRez account can have only one currency assigned to it, and, your paym…

(Posted Mar 20, 2023 11:48 AM)

Feature Requests » Two-Factor Authentification

Please write in to the Helpdesk with more details so we can investigate - the 2FA code should be sent to your email automatically.  You may need to check your spam folder though.  And, once you have …

(Posted Mar 20, 2023 11:46 AM)

Feature Requests » Automatic 5-Star guest reviews for VRBO

I believe we recently got the spec from Vrbo for beta dev and testing.

(Posted Mar 20, 2023 11:45 AM)

General Help and Questions » Discount Order

Please write in to the Helpdesk with examples and screenshots so we can investigate.

(Posted Mar 20, 2023 11:44 AM)

Feature Requests » Trigger For Exact Day of Week Trash Reminders

This is planned, hopefully for sometime this year.

(Posted Mar 20, 2023 11:09 AM)