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It's already escalated as far up as there is - the CTO has been involved in trying to get it resolved.
(Posted Feb 17, 2023 1:04 PM)
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Feb 17, 2023 1:04 PM |
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Because we are still working through the issues, which involve both us and Lynnbrook, we also do not have an expected resolution date, though I do think we're fairly close to getting it sorted out.
…
(Posted Feb 17, 2023 12:58 PM)
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Feb 17, 2023 12:58 PM |
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We've run into some technical issues with getting your accounts configured, and our engineers are working through those with Lynnbrook. I've actually been in telecons with senior Lynnbrook staff ear…
(Posted Feb 17, 2023 12:49 PM)
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Feb 17, 2023 12:49 PM |
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Yes, if you are API-integrated with another channel manager, that's exactly the problem - Vrbo doesn't actually store all the data for those bookings, your channel manager does, so Channel Bridge can…
(Posted Feb 16, 2023 4:31 PM)
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Feb 16, 2023 4:31 PM |
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Unfortunately, your analysis of the situation is correct - Airbnb considers that they (or their algorithm anyway) know better than you do as to which should be your first front-page photo. So they d…
(Posted Feb 16, 2023 11:45 AM)
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Feb 16, 2023 11:45 AM |
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Not sure exactly what you're referring to, can you write in to the Helpdesk with additional details, including links and screenshots?
(Posted Feb 16, 2023 10:41 AM)
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Feb 16, 2023 10:41 AM |
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Here's how to do that:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multiple-accounts
(Posted Feb 15, 2023 12:06 PM)
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Feb 15, 2023 12:06 PM |
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Unfortunately, it's not possible for us to add support for this capability, because Airbnb doesn't include it in their API. If they ever do, we'll certainly look at integrating that into OwnerRez.
(Posted Feb 15, 2023 10:58 AM)
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Feb 15, 2023 10:58 AM |
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There's a reason we have the 30-day limit - that's generally recognized as being related to the specific business transaction (the booking) and so does not require any special permissions, opt-outs, …
(Posted Feb 14, 2023 10:01 PM)
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Feb 14, 2023 10:01 PM |
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Not really - there are many perfectly legitimate people who use VPNs for many valid reasons, and, the best VPNs change IP addresses all the time so it is difficult to detect them.
(Posted Feb 14, 2023 9:56 PM)
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Feb 14, 2023 9:56 PM |
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Here's the best we have at present:
https://www.ownerrez.com/support/articles/property-management-common-issues-questions#full-year-statements
But, there are improvements planned and on the w…
(Posted Feb 14, 2023 4:55 PM)
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Feb 14, 2023 4:55 PM |
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This was released a few months back:
https://www.ownerrez.com/forums/requests/collect-photo-id-option-in-rental-agreement
(Posted Feb 14, 2023 11:37 AM)
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Feb 14, 2023 11:37 AM |
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What specific hardware are you referring to? Is it the the Yale x Google lock ? (https://www.bestbuy.com/site/nest-x-yale-smart-lock-wi-fi-replacement-deadbolt-with-app-keypad-voice-assistant-acces…
(Posted Feb 13, 2023 11:25 PM)
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Feb 13, 2023 11:25 PM |
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Thanks! We've filed a bug report with Airbnb.
(Posted Feb 13, 2023 3:06 PM)
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Feb 13, 2023 3:06 PM |
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Since OwnerRez allows you to set up your own customized automatic message templates and triggers, as well as tags, there is nothing preventing you from offering your own insurance options via whateve…
(Posted Feb 13, 2023 10:51 AM)
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Feb 13, 2023 10:51 AM |
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Unfortunately, at present, you cannot, at least not through OwnerRez. But, most email inboxes have a capability for filtering and forwarding emails that match certain parameters, so, you could likel…
(Posted Feb 8, 2023 11:05 PM)
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Feb 8, 2023 11:05 PM |
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It's in public beta. Please write in to the Helpdesk to be granted access to it.
(Posted Feb 8, 2023 10:28 PM)
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Feb 8, 2023 10:28 PM |
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Generally, we leave that to our housekeeping and maintenance management integrated partners:
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
(Posted Feb 8, 2023 8:21 PM)
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Feb 8, 2023 8:21 PM |
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Unfortunately, it's true that we've been very heavily loaded with customer inquiries over the past few weeks, and have had trouble keeping up. We try to respond to everyone within 1 business day, an…
(Posted Feb 8, 2023 3:59 PM)
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Feb 8, 2023 3:59 PM |
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This is highly likely to happen in the future, but down the road a bit.
(Posted Feb 7, 2023 4:59 PM)
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Feb 7, 2023 4:59 PM |
