Topic | Posted |
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General Help and Questions » Payment Processer necessary if only on AirBnB?You are correct that Airbnb collects all guest payments themselves, so, you do not have to have your own payment processor if you are only using Airbnb. However, we do offer the option to take di… (Posted Dec 13, 2022 2:16 PM) |
Dec 13, 2022 2:16 PM |
Feature Requests » SMS 3rd Party alertWe are planning major changes to how TPAs work, and the new Team Access feature is one step in this direction. But, fundamentally, yes, we'll eventually have this in effect. (Posted Dec 13, 2022 2:06 PM) |
Dec 13, 2022 2:06 PM |
Feature Requests » Task Reminders (linked to bookings)No, but, there are thoughts of doing something like this next year. (Posted Dec 13, 2022 11:23 AM) |
Dec 13, 2022 11:23 AM |
General Help and Questions » Add additional payments to schedule or split payment?Sure, here are discussions of that issue: https://www.ownerrez.com/support/articles/split-payments https://www.ownerrez.com/support/articles/split-payments https://www.ownerrez.com/support/ar… (Posted Dec 12, 2022 7:41 PM) |
Dec 12, 2022 7:41 PM |
General Help and Questions » Discount for etransfer? OR surcharge for credit card payment?Here is how to do that: https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee However, we do … (Posted Dec 12, 2022 7:20 PM) |
Dec 12, 2022 7:20 PM |
Introduce Yourself! » Hello, i am new to managing my own str and to ownerrez. I have a question about house manualsGenerally, it would be whatever information your guest may need to know - how to operate the thermostat, where to put the trash, etc. (Posted Dec 12, 2022 6:52 PM) |
Dec 12, 2022 6:52 PM |
Feature Requests » Year End Statement for PMLooks like it'll drag into the beginning of the coming year. :-( (Posted Dec 12, 2022 6:52 PM) |
Dec 12, 2022 6:52 PM |
Feature Requests » Automatic 5-Star guest reviews for VRBOVrbo has said that support for this is in development, so, we're thinking likely something in the first half of the coming year. (Posted Dec 12, 2022 3:44 PM) |
Dec 12, 2022 3:44 PM |
Feature Requests » Default Preview Guest ExampleHmm, our thinking is that this should already be the case. Can you write in to the Helpdesk with a specific example where it is not? It may be a bug to be investigated. (Posted Dec 12, 2022 12:44 PM) |
Dec 12, 2022 12:44 PM |
Feature Requests » Cleaning fee options based on number of nightsYou can do all of that... with direct bookings. Unfortunately, Airbnb does not allow anything like that, so, you'd have to reach out to them with the suggestion. (Posted Dec 8, 2022 11:07 PM) |
Dec 8, 2022 11:07 PM |
General Help and Questions » VRBO accept booking count down notificationIf you're using our Vrbo API, don't worry about the countdown: https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#booking-request-countdown… (Posted Dec 8, 2022 10:46 PM) |
Dec 8, 2022 10:46 PM |
Feature Requests » Import TouchStay guidebook links into OwnerRezPlease write in to the Helpdesk with examples, so we can take a look. So long as it's being sent after the guest has booked, I don't see any reason why it shouldn't work with Airbnb. (Posted Dec 8, 2022 10:10 PM) |
Dec 8, 2022 10:10 PM |
Feature Requests » Year End Statement for PM[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/year-end-statements)] (Posted Dec 7, 2022 11:29 AM) |
Dec 7, 2022 11:29 AM |
Feature Requests » Google Vacation Rentals Connectivity PartnerWe are now working with Google Vacation Rentals to integrate with them. If you are interested in potentially joining our beta test group, please upvote this if you haven't already. (Posted Dec 6, 2022 11:06 AM) |
Dec 6, 2022 11:06 AM |
General Help and Questions » Web Site Tweaks - HTML ExamplesNot really, as that's kind of out of scope for OwnerRez. We can certainly point you to where you'd want to use HTML and CSS in our Hosted Websites, but as for HTML and CSS themselves, there are a gr… (Posted Dec 5, 2022 7:32 PM) |
Dec 5, 2022 7:32 PM |
General Help and Questions » Get email subscribers in the booking process?No, but, once a guest has booked, you can export your contact list from OwnerRez into Excel, and then most likely import it in one go into your mailing list program. (Posted Dec 5, 2022 7:00 PM) |
Dec 5, 2022 7:00 PM |
General Help and Questions » NO Sunday check-ins?Yes - in both Property Rules and each individual Season, there's an array of checkboxes where you can select what days checkin and checkout are and are not allowed. (Posted Dec 5, 2022 2:12 PM) |
Dec 5, 2022 2:12 PM |
Feature Requests » Availability search with booking abilityThere's an overhaul of the Widgets planned for the coming year, and, something along the lines of this feature will likely be added. Note however that it's more complicated than you might suppose, g… (Posted Dec 5, 2022 12:35 PM) |
Dec 5, 2022 12:35 PM |
General Help and Questions » How do I trigger a message when the security deposit is set up?Can you explain your use case in more detail? You ought to be able to accomplish your intent, perhaps in a different way, such as by a trigger that fires when a booking is created, but, with the cri… (Posted Nov 30, 2022 1:59 PM) |
Nov 30, 2022 1:59 PM |
Feature Requests » Discount by Tag CriteriaIt's planned for next year, but in the meantime, you might just want to create some code discounts instead of tags. The suggested reasons -- "repeat guest" and "friends and family" would probably be … (Posted Nov 29, 2022 10:13 PM) |
Nov 29, 2022 10:13 PM |