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Each suggested additional payment method is its own rather complex integration process, not just one task, and would need to be prioritized separately.
We do have a standalone request (actually s…
(Posted Sep 9, 2022 12:15 PM)
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Sep 9, 2022 12:15 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/venmo-and-photo-id)]
(Posted Sep 9, 2022 12:13 PM)
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Sep 9, 2022 12:13 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/venmo-as-method-of-payment)]
(Posted Sep 9, 2022 12:13 PM)
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Sep 9, 2022 12:13 PM |
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There's already a checkbox for the EV charger, under Accommodations.
There isn't a text field though, because none of the channels support it, so it wouldn't appear anywhere it can be readily sea…
(Posted Sep 8, 2022 10:34 PM)
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Sep 8, 2022 10:34 PM |
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Note that there's a global Communication History view that shows everything (with the various categories in different tabs):
https://app.ownerrez.com/inbox/history/emails https://app.ownerrez.com…
(Posted Sep 7, 2022 1:13 PM)
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Sep 7, 2022 1:13 PM |
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Here's how to handle cancellations:
https://www.ownerrez.com/support/articles/cancelling-a-booking https://www.ownerrez.com/support/articles/cancelling-a-booking
If it's a Vrbo API booking, t…
(Posted Sep 6, 2022 6:36 PM)
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Sep 6, 2022 6:36 PM |
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No, there is no functionality for initialing the rental agreement. It's not needed, because the agreement is one single electronic document rather than multiple separate physical pages as with a pri…
(Posted Sep 1, 2022 10:14 PM)
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Sep 1, 2022 10:14 PM |
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Hi,
Please write in to the Helpdesk with a screenshot of that error in your browser, including in particular the URL bar of your browser so we can see where you ended up at.
(Posted Sep 1, 2022 5:00 PM)
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Sep 1, 2022 5:00 PM |
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You can set up a Surcharge to reflect the RDD:
https://uc.orez.io/w/files/b24a5105b6664ea68982fafaabd4ec37
(Posted Aug 31, 2022 1:51 PM)
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Aug 31, 2022 1:51 PM |
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You cannot - just ignore it, as OwnerRez is in charge.
(Posted Aug 29, 2022 9:38 PM)
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Aug 29, 2022 9:38 PM |
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There is not - but, it's being discussed for v2.
(Posted Aug 29, 2022 5:25 PM)
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Aug 29, 2022 5:25 PM |
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Yes, this is planned for the fairly near future.
(Posted Aug 28, 2022 6:57 PM)
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Aug 28, 2022 6:57 PM |
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Many of these are System Messages:
https://www.ownerrez.com/support/articles/system-messages https://www.ownerrez.com/support/articles/system-messages
You can override the default email templ…
(Posted Aug 27, 2022 2:57 PM)
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Aug 27, 2022 2:57 PM |
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The answer with Airbnb is "it depends"... Sometimes you can control who remits the taxes, other times Airbnb won't no matter what, and still other times Airbnb will whether you want them to or not. …
(Posted Aug 25, 2022 9:57 PM)
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Aug 25, 2022 9:57 PM |
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That depends... Where were they coming from? It may be easier for you to write in to the Helpdesk with a full description of the situation.
(Posted Aug 23, 2022 4:29 PM)
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Aug 23, 2022 4:29 PM |
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Any day now...
(Posted Aug 23, 2022 1:47 PM)
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Aug 23, 2022 1:47 PM |
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I have confirmed that, at present, there is no better way.
(Posted Aug 22, 2022 6:12 PM)
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Aug 22, 2022 6:12 PM |
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This may be useful:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#airbnb-hot-tubs https://www.ownerrez.com/support/articles/channel-managemen…
(Posted Aug 22, 2022 2:12 PM)
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Aug 22, 2022 2:12 PM |
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Take a look at our general Setup Checklist:
https://www.ownerrez.com/support/articles/setup-checklist https://www.ownerrez.com/support/articles/setup-checklist
That does address the preferred…
(Posted Aug 22, 2022 12:49 PM)
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Aug 22, 2022 12:49 PM |
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Yes, that makes sense. Not sure exactly how soon, but it's accepted.
(Posted Aug 22, 2022 11:50 AM)
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Aug 22, 2022 11:50 AM |
