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We don't announce timelines for development because unexpected issues can pop up, well, unexpectedly - but I do know some of this functionality is in work, and we do prefer to finish what we start wh…
(Posted Oct 11, 2021 6:56 PM)
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Oct 11, 2021 6:56 PM |
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Yes, this is an API-only feature.
(Posted Oct 11, 2021 5:23 PM)
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Oct 11, 2021 5:23 PM |
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That sounds like potentially a problem in the Airbnb system - you may want to reach out to their tech support. If that doesn't help, please send us full details to our Helpdesk and we'll assist with…
(Posted Oct 11, 2021 11:46 AM)
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Oct 11, 2021 11:46 AM |
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Couple options here:
- You could disable the messages in Airbnb, and set them up in OwnerRez instead. You can do that as ordinary emails, or via the Airbnb internal messaging system - OwnerRez i…
(Posted Oct 7, 2021 12:21 PM)
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Oct 7, 2021 12:21 PM |
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This is likely because of recent browser changes that restrict cross domain data transfer. Or it's also possible that the website builder has changed the permissions they give to embedded scripts and…
(Posted Oct 1, 2021 5:18 PM)
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Oct 1, 2021 5:18 PM |
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It is normal for Vrbo inquiries not to come in to OwnerRez - they don't provide enough information for us to handle them effectively. Vrbo inquiries should be handled using Vrbo messaging tools, let …
(Posted Sep 30, 2021 4:49 PM)
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Sep 30, 2021 4:49 PM |
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You can already do this - there's an option to display rates in your calendar. Write in to the Helpdesk and we'll help you get that turned on.
(Posted Sep 29, 2021 11:26 AM)
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Sep 29, 2021 11:26 AM |
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Sure! We have an optional paid ProConnect setup service available:
https://www.ownerrez.com/support/articles/proconnect-setup-overview
Write in to the Helpdesk if you're interested in getting …
(Posted Sep 27, 2021 11:48 AM)
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Sep 27, 2021 11:48 AM |
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Note that, by the nature of the rather old technology involved, iCal calendar syncs are quite slow. They don't sync up immediately when a new event is added - they can take as long as a few hours. …
(Posted Sep 24, 2021 12:10 PM)
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Sep 24, 2021 12:10 PM |
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Our categories are mapped to Vrbo categories, so we can't "just add" one - we'd need to coordinate that with them.
(Posted Sep 22, 2021 4:07 PM)
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Sep 22, 2021 4:07 PM |
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It is our understanding that they are doing some sort of screen-scraping, a little like our Channel Bridge. Due to the time-sensitive nature of communications, though, we've decided we didn't want t…
(Posted Sep 22, 2021 1:10 PM)
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Sep 22, 2021 1:10 PM |
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Yes, that's pretty much correct. As far as new listings on the channels for the combos, if you are using API connections then OwnerRez can push that information up for you to create the new listings…
(Posted Sep 20, 2021 3:21 PM)
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Sep 20, 2021 3:21 PM |
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You do not *lose* the data - it's all still preserved in OwnerRez. You just can't see it for inactive properties - you need to reactivate them in order for that data to be included in reports.
(Posted Sep 20, 2021 10:55 AM)
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Sep 20, 2021 10:55 AM |
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This is a normal part of the process due to the nature of how security deposit holds work. Here's an explanation:
https://www.ownerrez.com/support/articles/security-deposit-holds#multiple-holds
(Posted Sep 11, 2021 5:19 PM)
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Sep 11, 2021 5:19 PM |
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At present, no, but they'd be welcome to reach out to us to discuss an integration.
(Posted Sep 9, 2021 12:41 PM)
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Sep 9, 2021 12:41 PM |
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At this point I think it's probably better for you to write in to the Helpdesk with the specific booking you're trying to sort out.
(Posted Sep 7, 2021 10:19 AM)
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Sep 7, 2021 10:19 AM |
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Yes, that's right, because you know what the charges really should be / were.
(Posted Sep 6, 2021 3:56 PM)
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Sep 6, 2021 3:56 PM |
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Alas, no - there's no technical reason from OwnerRez' perspective why it won't work, it's just that Kaba doesn't allow it. Perhaps if they get more people pushing them for this capability, they will…
(Posted Sep 6, 2021 2:46 PM)
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Sep 6, 2021 2:46 PM |
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Unfortunately, as popular as this request is, it is dependent on work being done by Vrbo to support our integration with this function - and this keeps getting delayed. :-( We talk with them about …
(Posted Sep 4, 2021 2:29 PM)
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Sep 4, 2021 2:29 PM |
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That suggests that your Airbnb API connection may not be active. Please write in to the Helpdesk for further assistance if necessary.
(Posted Sep 1, 2021 10:07 AM)
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Sep 1, 2021 10:07 AM |
