Topic | Posted |
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Feature Requests » Texting (SMS) from OwnerRezYou can forward voice calls made to your SMS number, to another phone number, yes. You cannot forward SMS messages though. (Posted Aug 2, 2021 11:06 AM) |
Aug 2, 2021 11:06 AM |
Feature Requests » Owner feature - Reviews and communication featureWe do plan to add additional capabilities to the owners portal over time. (Posted Aug 2, 2021 9:56 AM) |
Aug 2, 2021 9:56 AM |
General Help and Questions » Credit card processingActually, one of the Vrbo API requirements is specifically to have your own credit card payment processor - with the API, Vrbo does not handle guest payments. https://www.ownerrez.com/support/arti… (Posted Jul 29, 2021 10:51 AM) |
Jul 29, 2021 10:51 AM |
General Help and Questions » Inquiry: how to setup a trigger for me to notify inquiry person if dates become available due to cancellation?At present, unfortunately, no, we don't have any automated "standby" notification capability. (Posted Jul 28, 2021 2:00 PM) |
Jul 28, 2021 2:00 PM |
General Help and Questions » Rate calendar not updatingYes, that would do it - importing rates from a channel creates Spot Rates. (Posted Jul 27, 2021 1:24 PM) |
Jul 27, 2021 1:24 PM |
General Help and Questions » 'Custom fields' in Templates not showing up in correct font/size and on different line - help please?Formatting and custom fields is a very complex and challenging issue because of all the invisible coding going on behind the scenes - depending on the type of field, there may be embedded HTML in it,… (Posted Jul 27, 2021 1:22 PM) |
Jul 27, 2021 1:22 PM |
General Help and Questions » Rate calendar not updatingThere are several overlapping rate systems in OwnerRez that are used for different purposes, and which can cause confusion if you don't know what you're looking at. This video may help explain: h… (Posted Jul 26, 2021 5:29 PM) |
Jul 26, 2021 5:29 PM |
Developer Community » CSS helpHave you taken a look at this page? https://www.ownerrez.com/support/articles/hosted-website-css-magic If you have more specific questions, please write in to the Helpdesk with a detailed descr… (Posted Jul 24, 2021 1:28 PM) |
Jul 24, 2021 1:28 PM |
General Help and Questions » Airbnb email not imported to ORPlease write in to the Helpdesk so we can take a look - normally, you can pick those up using Channel Bridge for past bookings, and they come in automatically for newly-created ones. (Posted Jul 19, 2021 7:02 PM) |
Jul 19, 2021 7:02 PM |
General Help and Questions » Under Rules: Setting to change minimum nights if there is a gap[quote=Tarki]It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps. [/quote] But, you alre… (Posted Jul 16, 2021 3:26 PM) |
Jul 16, 2021 3:26 PM |
General Help and Questions » Housekeeping SchedulingWe've decided not to include or add any further housekeeping-scheduling features in the foreseeable future. It turns out there's a lot of complexity there, and we have solid integrations with partne… (Posted Jul 16, 2021 10:16 AM) |
Jul 16, 2021 10:16 AM |
Feature Requests » Email replies from guestsI wouldn't anticipate this new feature in the new future. Maybe next year. (Posted Jul 15, 2021 9:57 PM) |
Jul 15, 2021 9:57 PM |
General Help and Questions » Auto Email to the Key ServiceMost likely, you can create an email template and trigger using our Field Codes to contain the required information, and automatically send the email to a specific email address. https://www.owner… (Posted Jul 15, 2021 11:20 AM) |
Jul 15, 2021 11:20 AM |
General Help and Questions » Does AirBnB collect the payments?Yes, that's normal, because Airbnb doesn't automatically send us payment information. You have to collect that from time to time using Channel Bridge: https://www.ownerrez.com/support/articles/ch… (Posted Jul 15, 2021 11:19 AM) |
Jul 15, 2021 11:19 AM |
Feature Requests » Coupon or discount line in the quote/invoiceI think you're looking for this? https://www.ownerrez.com/support/articles/discount-codes (Posted Jul 14, 2021 2:23 PM) |
Jul 14, 2021 2:23 PM |
General Help and Questions » Airbnb email not imported to ORAh - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental A… (Posted Jul 14, 2021 12:40 PM) |
Jul 14, 2021 12:40 PM |
General Help and Questions » I can't find my listing on AirBNBWell, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue? (Posted Jul 14, 2021 12:39 PM) |
Jul 14, 2021 12:39 PM |
General Help and Questions » I can't find my listing on AirBNBI was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API. If you need more investigation, please write in to the Helpdesk and we'l… (Posted Jul 14, 2021 11:30 AM) |
Jul 14, 2021 11:30 AM |
General Help and Questions » Airbnb email not imported to ORThis is normal - emails are not handled via the API. Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox. (Posted Jul 14, 2021 11:27 AM) |
Jul 14, 2021 11:27 AM |
General Help and Questions » Report containing all data, transactions, and correspondence from a single bookingUnfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway. (Posted Jul 10, 2021 3:07 PM) |
Jul 10, 2021 3:07 PM |