|
Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.
(Posted May 29, 2020 3:17 PM)
|
May 29, 2020 3:17 PM |
|
There is not currently a way to record that they've signed an outside agreement, no.
However, you can upload the file and associate it with the booking. Just go to the Files tab of the Booking - yo…
(Posted May 29, 2020 3:16 PM)
|
May 29, 2020 3:16 PM |
|
Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.
(Posted May 29, 2020 3:16 PM)
|
May 29, 2020 3:16 PM |
|
Depending on what you mean, I think what you're looking for is Custom Sources:
https://www.ownerrez.com/support/articles/custom-sources
(Posted May 29, 2020 3:15 PM)
|
May 29, 2020 3:15 PM |
|
The official policies have not publicly changed, but we are running various experimental pilot programs in cooperation with VRBO engineers. Please contact the Helpdesk for more information.
(Posted May 25, 2020 7:43 PM)
|
May 25, 2020 7:43 PM |
|
Please send in a Helpdesk request, and attach the Channel Bridge file that you downloaded and imported.
(Posted May 25, 2020 3:56 PM)
|
May 25, 2020 3:56 PM |
|
We do have some consultants we know who are familiar with both. I've sent you some contact information via the Helpdesk system.
(Posted May 22, 2020 4:46 PM)
|
May 22, 2020 4:46 PM |
General Help and Questions » HOUFY
There's not much demand for integration with HOUFY that would justify a full API. You can however import and export the calendars:
https://www.ownerrez.com/support/articles/channel-management-calen…
(Posted May 21, 2020 7:08 PM)
|
May 21, 2020 7:08 PM |
|
Hmm. Are you able to send this in to the Helpdesk, with screenshots to compare? That'll make it easier for us to run down what's going on.
(Posted May 21, 2020 2:31 PM)
|
May 21, 2020 2:31 PM |
|
We're working on what amounts to tag-cloud functionality. It's available to us internally for some entities (like client accounts, which you can't see). When we've tested and wrung it out a bit, it…
(Posted May 20, 2020 4:02 PM)
|
May 20, 2020 4:02 PM |
|
I know it was me that answered you before, but I'm a little confused by my own answer. Maybe I'm just getting old. :-)
There is still no way to add random notes to the calendar.
But - if you have…
(Posted May 20, 2020 4:00 PM)
|
May 20, 2020 4:00 PM |
|
This new area is actually not supported by the VRBO API at all yet, so there is no way for you to control it from OwnerRez.
Fortunately, VRBO designed it well - if our API feed doesn't provide updat…
(Posted May 20, 2020 3:57 PM)
|
May 20, 2020 3:57 PM |
|
I have done so. I expect you'll hear from them before too long. Please update us with the resolution! It's not impossible that you've run into a bug of some sort, or some other random glitch as is…
(Posted May 13, 2020 8:22 PM)
|
May 13, 2020 8:22 PM |
|
FYI, I talked to our contacts at PerfectPrice. They think they found you in their logs and will be reaching out. Or, if it's OK with you, I can give them your contact information so they can know f…
(Posted May 13, 2020 8:16 PM)
|
May 13, 2020 8:16 PM |
|
Yes!
It looks like you'd set up a special "VRBO/Homeaway Commissions" surcharge. This works exactly as you've described - the surcharge is applied, but it is specifically called out. We don't reco…
(Posted May 13, 2020 11:32 AM)
|
May 13, 2020 11:32 AM |
|
Yes, this is a great idea, and something we're hoping to add in future work.
(Posted May 12, 2020 12:37 PM)
|
May 12, 2020 12:37 PM |
|
Yes. Generally, using the API does not alter the underlying facts: we don't get real email addresses from potential guests making inquiries. We only get proxy emails, which filter out any links or …
(Posted May 12, 2020 12:36 PM)
|
May 12, 2020 12:36 PM |
|
You can set up OwnerRez to do that for you automatically. You do have to do the initial setup though.
https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-an…
(Posted May 12, 2020 12:23 PM)
|
May 12, 2020 12:23 PM |
|
Yes, we recommend to use the VRBO (and Airbnb) messaging system, not OwnerRez, to reply to inquiries. Use OwnerRez once the guest makes a booking.
https://www.ownerrez.com/support/articles/inquirie…
(Posted May 12, 2020 12:22 PM)
|
May 12, 2020 12:22 PM |
|
I'm afraid not - we don't have any special insight into their pricing. Wouldn't hurt to ask them though, they may know what their 2021 pricing will be already.
(Posted May 12, 2020 12:21 PM)
|
May 12, 2020 12:21 PM |
