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Thank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes.
We require an ID and right now, the ID must be attached …
(Posted Mar 14, 2021 11:17 AM)
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Mar 14, 2021 11:17 AM |
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We used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason.
Then I received a request from a guest to change it to something else "for security reaso…
(Posted Mar 11, 2021 2:05 PM)
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Mar 11, 2021 2:05 PM |
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I had a guest contact me for the same reason. I created this response to explain why that happened and share it here in case others might want to use it:
========================================
…
(Posted Mar 11, 2021 1:54 PM)
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Mar 11, 2021 1:54 PM |
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If the guest purchases travel insurance it IS documented in the booking activity notes:
Activity
Jun 17, 20 - The booking was entered.
Jun 17, 20 - Scheduled a payment for the remaining balance …
(Posted Feb 18, 2021 1:32 AM)
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Feb 18, 2021 1:32 AM |
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Question about using tags in triggers: There are 2 types of tags, one related to bookings and one related to guests.
If we create a trigger to use "only" a specific tag, does the trigger look at A…
(Posted Jan 19, 2021 11:12 AM)
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Jan 19, 2021 11:12 AM |
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I use the Line Item Pivot Detailed report....it has a LOT of information so maybe one of those options might be what you need?
(Posted Jan 19, 2021 10:14 AM)
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Jan 19, 2021 10:14 AM |
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In the past I've explained to our guests the fact that VRBO won't refund their service fee unless we refund their payment in full and have offered them the option to make an outside payment to me for…
(Posted Jan 19, 2021 9:47 AM)
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Jan 19, 2021 9:47 AM |
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Reading further, thanks also for the "clarified the cancellation wording for those that charge fixed cancellation fees." :-)
(Posted Dec 31, 2020 9:54 AM)
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Dec 31, 2020 9:54 AM |
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Hi Paul, thanks for the updates!
My question is about the "rent only" option on discounts and surcharges" feature...it seems to only be available on surcharges or discounts that are in the "Automa…
(Posted Dec 31, 2020 9:43 AM)
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Dec 31, 2020 9:43 AM |
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Wouldn't it be great if somehow there was a way to send guests a link to the Guest Instructions?
In this day & age when everyone wants to do everything on their phone how nice would it be if they c…
(Posted Dec 17, 2020 4:23 PM)
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Dec 17, 2020 4:23 PM |
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Thanks, Ken.....that worked, in a roundabout way! :-)
(Posted Dec 10, 2020 1:35 PM)
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Dec 10, 2020 1:35 PM |
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Chris,
I find it confusing why the Airbnb guest should see the "Check-in instructions" as well as the "House Manual"....aren't those two fields supposed to contain the same information? Maybe I misu…
(Posted Nov 23, 2020 10:47 AM)
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Nov 23, 2020 10:47 AM |
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Hello ShenRent,
You say "If you put the exact dollar amount in both min and max, it should return anything that matches."
I've run the Detailed Payments report for one of my properties. I don't see…
(Posted Nov 22, 2020 12:23 PM)
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Nov 22, 2020 12:23 PM |
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Hello,
Thanks for all of the new features and improvements you are making on the Airbnb CRM in OwnerRez. I love being able to communicate through the "Airbnb messaging" system right from my OwnerRez…
(Posted Nov 22, 2020 12:03 PM)
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Nov 22, 2020 12:03 PM |
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Hi Paul,
The error message I received was from OwnerRez:
Please correct the errors below.
The field House Manual must be a string with a maximum length of 10000.
(Posted Oct 17, 2020 11:16 AM)
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Oct 17, 2020 11:16 AM |
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Hi Paul,
Yes, I knew there was a "House Manual" field in the Guest Instructions area in OwnerRez and assumed that it might be related to Airbnb's house manual. However, since it was not included on …
(Posted Oct 15, 2020 3:40 PM)
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Oct 15, 2020 3:40 PM |
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As one of the legacy VRBO employees hired back in the "good ole days" when the site was still owned and operated by the original founders, I found this blog post fun to read. All of those home page v…
(Posted Oct 13, 2020 10:45 AM)
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Oct 13, 2020 10:45 AM |
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Any updates on this?
I tried using Chris' suggestion: " you can try changing to Limited mode on the sync in OwnerRez which will make it available for edit again. Then switch back to Everything mode …
(Posted Oct 12, 2020 12:20 PM)
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Oct 12, 2020 12:20 PM |
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I see...so you are saying that our emails to guests sent through OR are forwarded to the guest's personal email box by Airbnb, but not documented in the Airbnb messaging center. Thanks!
(Posted Sep 17, 2020 1:17 PM)
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Sep 17, 2020 1:17 PM |
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I've wondered why the emails I send to guests through OR to an Airbnb guest do not show up in the Airbnb messaging for that booking...I was never 100% positive the guest received my email.
Chris, it…
(Posted Sep 17, 2020 10:56 AM)
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Sep 17, 2020 10:56 AM |
