Reviews - OwnerRez

Serena M.

Property Manager
Island Rentals SPI
22 properties
Source: Capterra
December 14, 2022

By Serena M., Property Manager, 22 properties – written on Capterra

Great Human Customer Service

Great The fact real humans are at the help desk and are responsive.

Homeowner
Painted Turtle Lake Retreat
1 property
Source: Capterra
November 12, 2022

By Lisa S., Homeowner, 1 property – written on Capterra

OwnerRez is amazing! I own a small rental and I have extra challenges due to living with a disability, and I have always received the most helpful support. A lot of other companies would place me on a low tier for support due to the volume of our business. But I have a high standard for my business, no matter how small (we're rated the Most Hospitable Host in our province), and they've helped me keep it up. They have a ton of support articles, always keep us in the loop with their planned updates, listen to all our ideas...

Pros

A loooong list of pros. - Their system is thorough & detailed (do give yourself time for the learning curve) - Everything can be customized and even overridden for specific bookings if you want- Reliable, top of the line API connections with pretty much any booking platform- Couldn't have been easier to add their widget to my wordpress site for direct bookings- Easy to share the calendar with my cleaners & manage booking windows- Best customer service. Seriously. Reasons for Choosing OwnerRez: Competitive & customizable price based on what add-ons I wanted. Reputation of excellence around bookings - no double booking with multiple booking platforms. Customer service reputation.

Cons

My cons list gets smaller every month with every update OwnerRez puts out. But here are the challenging parts of the software at this point in time:- Messaging is a bit tricky to master, as system messages & custom templates are in different sections. No ability to customize message templates ahead of time for individual guests, so if I want to add a personal note to a scheduled message I have to set myself an alarm to do it manually right before it's scheduled. - No ability to create single-use discount codesYou do have to pay close attention when setting things up, as there are a LOT of settings and it's easy to get one wrong. But this isn't a con, just a heads up. A huge part of OwnerRez's magic is how much customization they can handle.

Jamie R.

Homeowner
Source: Capterra
November 7, 2022

By Jamie R., Homeowner – written on Capterra

Great Software!

Great Software! We just finished using the pro connect services to get our 2 vacation rentals setup [SENSITIVE CONTENT] was amazing to work with. Overall I am very pleased with the functionality of Owner Rez!

Homeowner
Hostfolio Vacation Homes
5 properties
Source: Capterra
October 18, 2022

By Chandler S., Homeowner, 5 properties – written on Capterra

OwnerRez is the comprehensive solution for Vacation Rental Providers

OwnerRez helps us automate 90% of our hosting business. We wouldn't be scaling the way we are while offering guests a memorable experience in our homes without the flexibility and reliability offered by OwnerRez. OwnerRez is a cost effective and flexible PMS for vacation rental providers. The engineering team is constantly rolling out new features and 3rd party integrations that help us continue improving the overall guest experience pre-stay, intra-stay, and post stay. Support has been amazing and allows me to focus on what we do best, which is offer our guests an unforgettable experience in our homes! Reasons for...

Source: Capterra
October 12, 2022

By Dana R. – written on Capterra

OR is great!

OR is great! In the beginning OR is not as easy to use. But, once everything is synced properly it's awesome.

Serena M.

Great Human Customer Service

Pros

Cons

Lisa S.

Happy customer

Pros

Cons

Jamie R.

Great Software!

Pros

Cons

Chandler S.

OwnerRez is the comprehensive solution for Vacation Rental Providers

Pros

Cons

Dana R.

OR is great!

Pros

Cons

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