By Michael D., Homeowner, 2 properties – written on Capterra
This is an exceptional product with massive value for money for the size of my operations. I would highly recommend OwnerRez just for the product features but, when you add in the top-notch customer service/help, you have a true winner. Due to the features included in the software, there is a learning curve but it's genuinely worth the effort.
So many. I'm not sure I can define a short list. Also, my use might be quite different than yours. But, this is not a feature to many but the response time and value of the customer responses to help requests is truly exceptional. Reasons for Switching to OwnerRez: Better pricing, tight Quickbooks Online integration,
Need to add inquiry communication not just post-booking for VRBO integration.
By Dana B., Property Manager, 16 properties – written on Capterra
Excellent.
Everything....Have tried a multitude of others prior and this is the BEST. Reasons for Switching to OwnerRez: Literally found that neither had customer service skills or the experience to understand the true issues.
Again...this is the best out there. I shall never choose another.
I couldn't be happier. It's a great product with great customer support at a fair price. To me, this is a must-have as a vacation rental operator.
I have yet to find a feature that's "missing" from OwnerRez. Everyday it feels like I find a new feature and/or use for the software. It really does everything I need it to with other features that I didn't even know I'd want until I discovered and used them. Their customer service is absolutely wonderful. Every question asked is responded to quickly and in detail.
Reasons for Choosing OwnerRez: A recommendation from a friend who tried a bunch of options and said that appearances are deceiving and OwnerRez was the sleeper pick.
It's ugly. Truly this is a non-issue as a user, and one that shouldn't stop anyone from selecting OwnerRez to manage their vacation rentals. But the marketer in me knows that if this software was a little more aesthetically pleasing and intuitive, they'd secure more new users.
By Mark M., Homeowner, 2 properties – written on Capterra
This is the only way to not only scale but to provide a GREAT guest experience and build your direct bookings. I strongly suggest the use of OR to everyone I interact with as my success is ties to it.
This is a Swiss Army knife, the most COMPLETE knife as it has everything one needs to excel in short term rentals all in 1 login.
The UI is a little dated but if you are used to it not a big deal. Many newbies think it looks dated and don't look past the features to give it a chance. It has been around a WHILE, they know what users need and supply functionality over aesthetics.
By Donna W., Property Manager, 23 properties – written on Capterra
Couldn't handle this many properties without OR Guest booking, communications & calendar syncing, hosted website
Guest booking, communications & calendar syncing, hosted website
I have had a very hard time syncing with quickbooks