By Jim N., Property Manager, 2 properties – written on Capterra
I have had nothing but an outstanding experience. I am so pleased by my choice to use OwnerRez.
I tried this tool because of its features. I am staying with this tool because of the customer support. I had no idea both would be so outstanding for such a fair price.
Reasons for Switching to OwnerRez: More features. The other company required me to have instant bookings which I did not want to do.
The onboarding took longer than I expected. I could have benefited from phone support but they do not provide phone support.
By Harry D., Homeowner, 1 property – written on Capterra
Super satisfied. The only feedback I have for the OR team: I wish there is a "live" tech support for those times where we cannot wait for an email response.
Message Automation, Security Deposit, Travel Insurance and Damage Protection are the 4 big items I'm looking for to manage my rental, and OR had accomplished that.
GUI and workflow can be made better. Everything makes sense but sometimes it's hard to figure out where things are. A UI artist can make things way better.
By Lorraine W., Property Manager, 39 properties – written on Capterra
Excellent! Although it was good when we first joined It has improved so much more in the past 16 months I just hope they continue to listen to customers and implement the suggestions. Excellent customer service too!
Ease of use, PM Management, automation. Payment section
Reasons for Switching to OwnerRez: Cost, lack of features, errors in owner statements on supercontrol
Not enough features available to non US based clients. Would love to be able to access insurance and sms and if it linked with zapier even better!!
By Dawn B., Property Manager, 2 properties – written on Capterra
My overall experience has been fantastic. I feel in control of my business and ready to grow. OwnerRez has put me in the drivers seat.
The use of OwnerRez has streamlined my business in a way I could not have imagined. I no longer have concerns of double bookings, connecting with guests or collecting payments. I have saved so much time, work and simplified my business. Their customer service is outstanding. When I have a question, they are there to lead me. Recently, used their concierge service to add my newest property. I cannot express the level of personal care, value and education I received. I highly recommend using this service when starting OwnerRez or adding a property.
There is much to learn as this is an in depth software. OwnerRez offers a concierge service to get you started. This is well worth the minimal cost and you will feel like a "pro".
Great value for the price! Great tool once you work the bugs out. I would recommend it to anyone in teh industry.
There are several features that we like, from building our own website, automatically send contracts and various communications. It has definitely made managing our property easier!
Not having an actual person to speak to. It would make solving problems easier and would also be a teaching mechanism.