By Julia T., 6 properties – written on Capterra
I rent six properties in a remote location in Greece. Each one has some very specific needs in how I manage them. I do the online part and work together with the owner who is on the field and need many specific things from me. With ownerrez a lot of what I used to do in like 5 steps using different softwares now are done in one step. I have a complete picture of my scenario of reservations and finances without doing anything. Before I had to do many entries in different softwares. I am really happy with their customer service too. They are fully committed to us clients and to improving their product. Highly professional and dedicated to excellent quality.
I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster.
Reasons for Switching to OwnerRez: Hostaway had some bugs and limitations and over complications on the money collection and quote to guests etc. Lodgify was way too limited and inflexible to me.
It is not as beautiful as other options I've used. And it is not as user friendly either. But all other options I've used had some critical limitations that I couldn't work around. For my type of property management I needed some very specific things. Together with the staff at ownerrez, always by email, but efficiently, we almost always found a solution.
By Brian K., Homeowner, 1 property – written on Capterra
I recommend it!
The functionality is pretty incredible, and the support team is very very thorough .
It's not the most modern interface. I value function over attractiveness, so I don't mind too much. It's still somewhat intuitive.
By Shelley S., Homeowner, 7 properties – written on Capterra
Excellent! I'm so glad I found it, it has really solved all my problems and for the price, it is comparable in cost to many of the other sites and less expensive than quite a few of them.
OwnerRez works really great. It's SO robust and has so many features! I'm very pleased with it - I've looked at a dozen different systems and did a test run of about 4 of them. None could do what OwnerRez does - it allowed me to do several functions I was unable to do in the other systems. And a HUGE PLUS: the customer support is amazing. They reply very quickly (business hours) and are extremely helpful.
Reasons for Switching to OwnerRez: I still use Wix for my website, but replaced the Hotels function with OwnerRez. I also tried Lodgify, Smoobu and Vacation Rental Desk on a trial for my PMS/channel manager. OwnerRez has an easy to use interface and my favorite part is the ability to clearly see all the reservations at one glance. It also does several things that the others were not able to do, the biggest being the way it can nest and link different of my properties together to eliminate double bookings. (The others had this feature, but only at one level. I needed two levels - a linked property and then another link to a sub-property. OwnerRez handles this just fine!)
It takes quite a bit of time to get set up in the beginning - but that is going to be the case with EVERY good PMS or channel manager. Once you get it set up, it's a breeze to use. Just know and expect to put some time at the beginning.
The staff is responsive, even for a small single property owner such as myself. You can tell they love their product and job.
Even for a small potatoes single vaca property owner this software saves so much time from having to manage Vrbo and Airbnb separately it's totally worth the money.
I don't have much negative to say or nothing comes to mind. Once you get use to it it's cruise control.
By George M., Homeowner, 1 property – written on Capterra
Outstanding. Any time I have a question they respond to me within a day. Very helpful and a great overall experience with the right features.
I have tried three of their competitors and Ownerez has the best set of features for the price. Their messaging features are outstanding. Let's you stay in great contact with your guests in a completely automated way.
The onboarding was complicated and they only offer email support for free. This ended up to fine but I can imagine some will struggle.