By Patty H., Homeowner, 1 property – written on Capterra
Their customer service is the best I have ever experienced with any entity that I have worked with. [SENSITIVE CONTENT] is a Jewel Also I'm glad that they have all those webinars I just wish I had time just been working with them.
Would be lost without Owner Rez and their customer service
There are so many bits and pieces to it that it really takes time to get it all learned cannot see that I have that's why I depend so much on customer service
By Amy S., Homeowner, 9 properties – written on Capterra
Great experience overall! The OR team is very responsive and helpful. Using OR has streamlined my channel managment and automated previously manual business processes which has freed me up to focus on more strategic business objectives. They also worked well with my website designer as she brought my website online, using OR as the booking engine. Bottom line, it has made running my business a whole lot easier. Wish I had done it sooner!
I was able to get my properties and channels set up quickly and the customer service is top notch. The features I like most include: booking engine for my website; multi-channel (VRBO/AirBnB/my website), multi-property calendar management; payment processing; automated messaging and messaging options/flexibility; third party notifications (which has automated previously manual processes); ability to manage content/rates for multiple channels on a single platform and more! It's worth it just for that and there is more functionality I look forward to using in the future.
Sometimes I have to dig around a little if I'm doing something new or something I don't do often, i.e. it's not always intuitive (for me) where functionality resides on the platform. Of course there's a learning curve with any new software and this is no exception. But their customer support group is always quick to respond and extremely helpful. FYI - I have been using OR for about 4+ months.
5 Star - 10 out of 10
This software has a complete package that is very intuitive to set up and use. This is backed by great support from links with lists on how to get started, videos, specific steps to follow, email support that is very responsive.
At this point I don't have a least liked or missing feature
By Hali R., Homeowner, 1 property – written on Capterra
OwnerRez has helped me be able to offer a direct booking option for repeat guests and decreased my dependence on Airbnb. The customer service is always so helpful, timely and accurate!
The API integration with short term rental platforms was so easy to set up! I love that I can manage my channels from one place. I am not tech saavy at all and I was able to set up my property and my hosted website using the resources provided by OwnerRez.
I would like to see a scheduled email feature where I could send a specific email at a specific time. This is different from triggers.
By Daniel R., Homeowner, 1 property – written on Capterra
Great automation with high level of customer service
Ease of use and communication templates.
The level of set up I've seen complaints about but I'd not that much. It's also necessary to get such a complete platform and their support is 5 stars!