Reviews - OwnerRez

Ben B.

Homeowner
Source: Capterra
September 3, 2020

By Ben B., Homeowner – written on Capterra

After 25 Channel Manager Demos I chose OwnerRez

I've covered a lot in the other areas, but they really are fantastic. I'm only about a month into working with them and I have an entire booking engine up and relatively smoothed out in every major way. Let me tell you... as someone who has worked in tech for a long time... that is not usually the case with something this detailed... I'm not a plug-and-play kind of operator either. I like to maximize the features available, so this is coming from a person who stress-tests systems. Their customer service is SECOND TO NONE in my experience. They have...

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Adria Hahn

Homeowner
Antelope Canyon House
7 properties
Source: Facebook
August 31, 2020

By Adria Hahn, Homeowner, 7 properties – written on Facebook

This has worked perfectly for me

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the 'app' on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing: *Templated communications send automatically with triggers *API was added in early 2020 mainly because I wanted all the guest info come over automatically so the...

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

*Templated communications send automatically with triggers

*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.

*The emails I send through OR allow me to see if the guest has opened them

*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees

*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future

*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function

*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically

*Having OR has allowed me to get very complex with listing options and combinations of homes grouped as one listing.

*Emails to remind me and the cleaner that guests are arriving and departing set up via FollowUpThen

*Widgits- I have a booking and calendar widget on my personal website, no need to update manually. All rates are set on the OR platform, with a plethora of options for differing seasons/taxes/holiday rates, etc.

*Travel insurance option, I have this shown to all guests, so they are forced to at least consider it

*Doorlocks, my locking code is updated to RemoteLock automatically with each booking, sweet.

*Customer Service, the guys are remarkably responsive and always improving things.

Beth C.

Property Manager
Waterview Property Mgmt, LLC
21 properties
Source: Capterra
August 29, 2020

By Beth C., Property Manager, 21 properties – written on Capterra

User-friendly, intuitive, and the BEST customer support

When I started in this business, I managed 10 properties and did everything by hand with spreadsheets. I communicated with OwnerRez for weeks before making the leap to purchase the software and web hosting. I remember being so afraid to leave what I knew and start with something unfamiliar, even though creating month-end statements were taking up a whole day and organizing each day took way more time than it should. I definitely lost sleep over how to move forward. I also remember telling OwnerRez that if this works, I'll yell my satisfaction from the rooftops! Here I am, on...

Pros

The biggest positive is the quick and responsive customer support. I often don't have time to go through the forum to see if the answer already exists and will shoot an email over to the help desk. I usually get a reply within an hour or two. If there is an article that will help, they send that too. My second favorite is the ribbon calendar that I can color code as I need. It is easy to read in the fly which is how I operate on most days. The third favorite thing I use is the daily report so I can easily print the report on the way out the door and have all I need at a glance. Add to these the other helpful components that are really TNTM ("too numerous to mention") such as charts, comparisons, easy listing adjustments, and other tools I will probably never learn to use.... this software is really packed full of what each user needs for their own purposes.

Cons

There isn't anything I like least - although there are tasks of my job that are less appealing than others, such as assigning rates. I am learning how to grasp some of the larger concepts in this area but the software "makes sense" in how the different components of pricing is deployed - rates, seasons, discounts, etc.... Once one creates the greater goals, implementation becomes intuitive. As mentioned before, I have been very fortunate to have help from the developers on how to implement pricing despite the tediousness of the task.

Shannon G.

Homeowner
Shannon G | Posh Properties
1 property
Source: Capterra
August 24, 2020

By Shannon G., Homeowner, 1 property – written on Capterra

Concierge Support Team is Amazing!

A bit on the stressful side - initially, I started with a focus to only launch a direct-booking website and somehow got off track with API integrations and experienced a serious problem with the PM API set up with VRBO, had that reversed, and then my VRBO listing was "broken" for almost a week. As of today, so far it seems we're back on track so I'm happy about that. Simplifying my listings into one dashboard and most importantly the option for direct bookings that are as professional, if not more, than OTA's. Working with the concierge team has been...

Property Manager
Saranac Lake Vacation Rentals LLC
4 properties
Source: Capterra
August 24, 2020

By Calli S., Property Manager, 4 properties – written on Capterra

Great Customer Service

One central place to see all of my bookings, send emails, and manage 4 vacation rental properties - Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period - Imports property info from Airbnb & VRBO

Ben B.

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Adria Hahn

Beth C.

Pros

Cons

Shannon G.

Pros

Cons

Calli S.

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