Guest communications

Airbnb and HomeAway have a chat/text-based communication only with clients thru their system. When using ownerrez hosted websites, is there a way to do that with direct book customers?

I actually prefer to use the instant book model with chat, rather than having people call me whenever they want (I have a day job!)

You are able to drop widgets (similar to ours, but from others) into OwnerRez Hosted Website pages. So I would look into various javascript-based chats and embed that into your site footer. That would bring up a chat window (or option/handle) that shows on every page for your website.