VRBO booking confirmation

just got a booking request on VRBO, after I got it API integrated 

now the VRBO app is not letting me accept the booking 

I ran the payment through OwnerRez and it it showing we have a booking for those dates under the guest’s name, however in VRBO it is still showing pending approval, can someone help?

just got a booking request on VRBO, after I got it API integrated 

now the VRBO app is not letting me accept the booking 

Yes, this is normal - when you are using the Vrbo API, once Vrbo has tossed the booking over to OwnerRez, Vrbo basically stops caring about it and updating its status.  If the status shows correctly in OwnerRez, that is the final authority.

If you'd like to write in to the Helpdesk with the ORB booking number, we'd be glad to confirm this for you.

So how would the guest get confirmation though? 
if it still tells on the VRBO app that it is pending?

Thanks 

And what happens after the 24 hours lapses, would VRBO cancel the booking? I am so confused

Vrbo will not cancel the booking - in fact it cannot.  With API bookings, they can only be canceled inside OwnerRez, by you.

And, Vrbo is a bit inconsistent in their handling - even though the display shows as Pending, normally Vrbo will still send a booking confirmation to the guest.

You likely also have your own messages that will be automatically sent to the guest via email, which serve as additional confirmation.

Thanks 

so if the booking is confirmed, why didn’t OwnerRez send the confirmed booking message 

I also check my out box, night was emailed to guest 

Please write in to the Helpdesk with specifics, and we'll check it out.

Just had this happened too. After approving in OR, my trigger message was sent to VRBO messaging confirming the booking and asking guest to sign the linked agreement, however the URL/link to the agreement was stripped out of the message. I assume since VRBO is not recognizing the booking as accepted, links cannot be sent in the messages. I'll try to resend the link once the time runs out (still showing I have over an hour left to accept the booking), maybe VRBO will recognize booking after time is up?

Hi BB,

Hmm, generally we'd considering switching your guest communications from Channel messages to Email early in the booking cycle for that very reason. There are a plethora of cases where the channel may filter content out of messages.