Caleb M

OwnerRez Team Member
Joined March 2022
163 posts
Topic

Feature Requests » Smart Pricing

We currently integrate with a slew of other dynamic pricing tools, you can read more about those here: https://www.ownerrez.com/integrations#DynamicPricing

(Posted Aug 27, 2024 11:13 AM)

General Help and Questions » monthly statements

Hi Cheryl, We recently fixed a bug (noted on this  Change-log (https://www.ownerrez.com/support/articles/update-2024-08-14) ), where owner statement previews were incorrectly showing Pre-deducted…

(Posted Aug 26, 2024 4:55 PM)

General Help and Questions » Booking.com Date change issue

Hi James, Just got done reviewing your support request, I'll be answering your ticket shortly, but just wanted to let you know here as well. ~Caleb

(Posted Aug 26, 2024 3:10 PM)

General Help and Questions » Advance Deposits / Deferred Revenue

Hi Mitch, That sounds like a little more than what we offer at this time via reporting, we have some plans down the pipeline for more reporting features and custom reporting has been discussed in…

(Posted Aug 26, 2024 3:04 PM)

General Help and Questions » How to add a list box to enquiry / booking widget to find out how the guest found us?

Hi, There are some ways if you have extensive knowledge with JavaScript. But they would require some extensive modifying of the page. We don't generally recommend that as it isn't really a practi…

(Posted Aug 26, 2024 10:18 AM)

General Help and Questions » House Manual

Not currently strictly with Ownerrez, We do offer integrations with services such as Touch stay, which may be helpful for you, But otherwise if they're not quite what you're looking for then you …

(Posted Aug 14, 2024 10:22 AM)

Feature Requests » Having a Duplicate Feature for Triggers and Templates

[This topic has been closed as a duplicate of another topic ( Duplicate Option for Templates, Triggers, Surcharges, etc. (/forums/requests/duplicate-option-for-templates-triggers-surcharges-etc) )]

(Posted Aug 13, 2024 11:52 AM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

[Another topic was closed as a duplicate of this topic ( Having a Duplicate Feature for Triggers and Templates (/forums/requests/having-a-duplicate-feature-for-triggers-and-templates) )]

(Posted Aug 13, 2024 11:52 AM)

Feature Requests » Ability to duplicate a trigger, or save-as another trigger.

[This topic has been closed as a duplicate of another topic ( Duplicate Option for Templates, Triggers, Surcharges, etc. (/forums/requests/duplicate-option-for-templates-triggers-surcharges-etc) )]

(Posted Aug 13, 2024 11:51 AM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

[Another topic was closed as a duplicate of this topic ( Ability to duplicate a trigger, or save-as another trigger. (/forums/requests/ability-to-duplicate-a-trigger-or-saveas-another-trigger) )]

(Posted Aug 13, 2024 11:51 AM)

General Help and Questions » VRBO and Owner Rez Bookings and Fees

Hi Fernanda, As long as you're API connected to VRBO then generally no. There's typically no means to accomplish what you're looking for yet. We don't generally recommend not being API connec…

(Posted Aug 13, 2024 10:29 AM)

General Help and Questions » Incidental Charges

Hi Jhem, You could ensure that your Rental Agreement has a section that discusses costs beyond what would be covered by the security deposit. For instance if the RA says you hold them responsible…

(Posted Aug 8, 2024 12:55 PM)

General Help and Questions » Surcharge and widget issue

Hi James, I'd love to go over your account configuration with you directly and talk about specifics, If that sounds interesting please reach out to our helpdesk and we can discuss that further. …

(Posted Aug 1, 2024 2:48 PM)

General Help and Questions » Airbnb showing up slightly higher than VRBO for rent (despite us only entering one price for all platforms)

These are great general suggestions, depending on what total is being compared as well it may include channel service fees. In any case, if you're still experiencing difficulties with figuring this o…

(Posted Jul 31, 2024 7:03 AM)

Feature Requests » Contact/Guest Photos

Hi, This isn't really possible at this time, so I went ahead and moved your ask to the feature request forum.

(Posted Jul 30, 2024 1:17 PM)

Feature Requests » Address Verification

Hi Sloanish, At this time, it doesn't appear there are any updates. I'd recommend pushing for more upvotes on this change if you'd like to see tt prioritized as a potential change.

(Posted Jul 29, 2024 10:59 AM)

General Help and Questions » Failed to Sent Message - VRBO Api Connected

Hi Alin, Apologies for the delay, we were checking with our engineers regarding the error. It actually appears you're experiencing a known issue our engineers are tackling, I can't provide an ETA…

(Posted Jul 26, 2024 11:56 AM)

General Help and Questions » Cancellation did not sync

Hi Jhem, When a booking is passed over to us from an integration such as the Airbnb API integration, it gets directly correlated and linked to that bookings Reservation Number from Airbnb. You ca…

(Posted Jul 26, 2024 6:14 AM)

General Help and Questions » co-hosting

Hi Karen, Any questions you may have you can reach out to our helpdesk to get direct answers, alternatively if you have recommendations the best path is to check if it's been suggested already! U…

(Posted Jul 25, 2024 2:33 PM)

General Help and Questions » Taxes on hosted site

Hi Karalee, You'll want to create those taxes manually within OwnerRez via Settings>Taxes. Ensure the applicability dropdown is set to a condition in which your hosted site is included. (The …

(Posted Jul 24, 2024 2:39 AM)