Hello, I wanted to thank the team for adding the "bad review" feature, where the system will wait until the last moments to review a guest with whom we have had a bad experience.
To ensure that the review goes through, OwnerRez has set the time to submit such review, 20 minutes before since otherwise an error may prevent it from posting. However, this greatly increases the likelihood that we are retaliated against since this time period is plenty for the person to see the email that they got a review and craft their response.
If this is shortened to 2 minutes, then the person that wants to leave us a bad review in return has 2 minutes to see the email, open the link, write everything down, rate the stars and then submit in time, making it highly unlikely they will succeed.
The reasoning from OwnerRez is that by giving 20 minutes for the review to be posted, if there is a system-communication failure, there are 19 minutes left to retry until the review is posted. However, this may point towards a misunderstanding of our main concern as hosts. WE DO NOT WANT TO RISK the retaliation. We would in fact prefer to NOT leave a review if it means that we are opening ourselves up to being retaliated against. Our business is hurt when we do get a bad review.
Therefore, we need to choose between assuming two risks.
a) Shortening the time to 2 minutes, risking our review not posting and seriously minimizing the probability of being retaliated against.
b) Giving 20 minutes in the middle of the day, where most people usually are on their phones, to get their email notification that they were reviewed and have the chance to hit us back.
The worst case scenario is not our review not posting, it is being retaliated against. For those reasons, scenario a seems to be preferrable to b.
Or if anything, just add a third option to "post last minute" instead of waiting 20. Personally, and as much as I appreciate the feature, I don't feel comfortable using the 20 minute buffer.
