Guests Accepting Extra Nights: Message Triggers

When we have a guest accept our upsell offer to stay an extra night, it would be great if we could somehow update OwnerRez to adjust the timing of all message triggers (even if it needs to be done manually by us) so that the messages don't send at times that don't make sense.

i.e., the way it is now, if a guest decides to stay an extra night at the end of their original reservation, the farewell message sends the day before they actually leave

Hey Scott & Christia,

What you're describing sounds a bit off, like there's something we should dig deeper on here. To the best of my knowledge, those triggers should adapt to the change of dates. Could I ask you to write this in to help@ownerrez.com with some example ORB#s so we can take a closer look?

If the change of dates took place after the trigger was already scheduled to fire, that could be why they still went out. We'd like to look at an affected booking directly to see what happened though.

Thanks!

This would be for cases where someone who originally booked on Airbnb wants to add an extra night at a discount. They would have been offered the discount via email trigger from OwnerRez.

What process should be followed to make it so OwnerRez trigger timings are updated? I'm not sure how to give them the discount in Airbnb when extending their stay so I just request the exact dollar amount in Airbnb and charge as extra services and then put a block in OwnerRez for that day.