General Help and Questions » Dash Board?
Not yet, but it's high on our todo list. It was supposed to be out this month, actually, but got bumped for some COVID-19 related features we prioritized instead. Definitely needed!
(Posted Apr 19, 2020 8:44 AM)
|
Apr 19, 2020 8:44 AM |
|
There isn't a way to upload the ID directly in the signing process -- that is on the TODO list.
If you ask them to email the ID photo to you, you can attach it to the booking on the Files tab of the…
(Posted Apr 19, 2020 8:44 AM)
|
Apr 19, 2020 8:44 AM |
|
You mean the Owner Statements? Yes, those will be getting some custom columns as well, in addition to the pre-built views that are there now.
(Posted Apr 19, 2020 8:41 AM)
|
Apr 19, 2020 8:41 AM |
|
You can't automatically set rules like that based on stay length, but you can alter the rules for specific quotes. If you're quoting someone for a month, you can go in on the Rules tab of the quote a…
(Posted Apr 19, 2020 8:40 AM)
|
Apr 19, 2020 8:40 AM |
|
OwnerRez is PCI compliant, but gateways don't automatically know that.
Contact Lynnbrook support and they should be able to toggle that for you.
(Posted Apr 15, 2020 6:23 PM)
|
Apr 15, 2020 6:23 PM |
|
When you're in API mode with VRBO, they will pass all applicable taxes through to you -- basically the same as a direct booking.
You don't need to do any special configuration for that like you do w…
(Posted Apr 14, 2020 2:42 PM)
|
Apr 14, 2020 2:42 PM |
|
One of the things that's become clear through the coronavirus happenings is that additional levels of control over bookings are very useful even for channel based bookings. Last month we added the …
(Posted Apr 14, 2020 11:34 AM)
|
Apr 14, 2020 11:34 AM |
|
@Gabriel - Yep, a video is in the works. It's super simple, though, as you can see from the quick recording above.
@Kismet - With the new system, it'll prioritize specific dates seasons over recurri…
(Posted Mar 31, 2020 1:29 PM)
|
Mar 31, 2020 1:29 PM |
|
Yep, we've got a set of tasks that got bumped up in priority for COVID-19 related functionality and prep time between guests is one of the high priority tasks we're working on now.
(Posted Mar 29, 2020 7:31 PM)
|
Mar 29, 2020 7:31 PM |
|
For those of you who've been with OwnerRez for awhile, you've encountered (and fought with!) the rates system. We've added and enhanced it over the past decade, including new concepts like spot rat…
(Posted Mar 28, 2020 11:50 AM)
|
Mar 28, 2020 11:50 AM |
General Help and Questions » Lynnbrook?
Is the portal view you're looking at only showing charges or does it show auths as well?
If it's supposed to show auths and the secdep isn't showing up, contact Lynnbrook and make sure they haven't …
(Posted Mar 13, 2020 11:43 AM)
|
Mar 13, 2020 11:43 AM |
|
Yep, that's a good idea -- a second option to put in a min instead of using the gap length. We'll chew on it and see how it can factor in.
Reducing min to the gap length makes sense a lot of times b…
(Posted Mar 13, 2020 11:40 AM)
|
Mar 13, 2020 11:40 AM |
|
Our widgets have auto-resize code in them and they'll resize to fit the available space if you place them directly on the page.
Problem is, a lot of modern site builders wrap the OwnerRez widget wit…
(Posted Feb 28, 2020 1:04 PM)
|
Feb 28, 2020 1:04 PM |
|
To clarify... you can create a Ribbon type calendar widget and share that just like the Multi-month calendar widget. It'll just show "Booked" instead of guest info, but you will get the segmented vie…
(Posted Feb 27, 2020 5:01 PM)
|
Feb 27, 2020 5:01 PM |
|
Look at the Inquiries tab. At the top there's a "how do I get inquiries to show up here?" link that will show you the list of emails.
(Posted Feb 27, 2020 5:00 PM)
|
Feb 27, 2020 5:00 PM |
|
The multi month calendar is designed not to show a split between bookings.
If you want to show gaps, the ribbon calendar does that.
Or you can share more with the cleaner using Portal Access: https…
(Posted Feb 27, 2020 7:18 AM)
|
Feb 27, 2020 7:18 AM |
|
The details button will go to the Property Url you have set on the General Info tab of each property. Sounds like you don't have one set yet -- populate that and the button will start working.
(Posted Feb 26, 2020 1:12 PM)
|
Feb 26, 2020 1:12 PM |
|
Those are different selection modes for the calendar.
With Toggle, you pick one day at a time and clicking adds or removes to your selection.
Range is click and drag to select. You can also Ctrl+Cl…
(Posted Feb 22, 2020 12:20 PM)
|
Feb 22, 2020 12:20 PM |
|
That setting is on the settings for each owner -- the Channel Fees section. By default the channel fees are set to be prededucted from owner earnings and also for commission not to be calculated on t…
(Posted Feb 20, 2020 7:05 PM)
|
Feb 20, 2020 7:05 PM |
|
You can do this because there's some magic for nightly surcharges that goes on in the background depending on the channel:
- For VRBO it will be sent as a separate fee because they do support nightl…
(Posted Feb 20, 2020 7:04 PM)
|
Feb 20, 2020 7:04 PM |
