General Help and Questions » Unit Number
We include a bunch of extra stuff like UnitNumber in the Channel Bridge export, but that's not currently used anywhere in OwnerRez.
Right now, the mapping is based off of ListingNumber and you can s…
(Posted Oct 18, 2018 10:10 AM)
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Oct 18, 2018 10:10 AM |
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The iCal is fine on our end -- seems like booking.com is having issues on their end. Contact their support and see if they can get to the bottom of it -- cc help@ownerreservations.com if you need any…
(Posted Oct 18, 2018 10:07 AM)
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Oct 18, 2018 10:07 AM |
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You used to have to edit HTML, but we added a button to the editor so you can upload a photo right into a template.
Click that "upload image/file" button (see screenshot). If it's an image, it'll em…
(Posted Oct 17, 2018 10:37 AM)
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Oct 17, 2018 10:37 AM |
General Help and Questions » Email Slow
Email is an asynchronous "best effort" process. It's not an actual send/receive from you to the recipient but more like a game of telephone played between your ISP to server to server to server to th…
(Posted Oct 12, 2018 8:36 PM)
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Oct 12, 2018 8:36 PM |
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You can do scheduled payments on the booking, but not a full payments schedule for quotes and offline payments.
Once we round the corner on our channel integrations, which has been the focus this ye…
(Posted Oct 12, 2018 8:33 PM)
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Oct 12, 2018 8:33 PM |
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Damn! OK, well keep us posted on how that goes.
The processor support is tougher because of the currency requirements, and most of our processors are US based. Two things on processors integration..…
(Posted Oct 10, 2018 6:10 PM)
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Oct 10, 2018 6:10 PM |
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This depends on the processor. Most of them return at least the % fee on a refund.
Stripe used to always return fees on refunds, but in September 2017 they decided to change that. So if you have a S…
(Posted Oct 10, 2018 1:12 PM)
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Oct 10, 2018 1:12 PM |
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This is now fixed :-)
(Posted Oct 10, 2018 1:08 PM)
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Oct 10, 2018 1:08 PM |
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This is now fixed. How's it look on your end?
(Posted Oct 10, 2018 11:41 AM)
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Oct 10, 2018 11:41 AM |
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Yep, setting the rules on the surcharges to exclude Airbnb is exactly the solution here. As we're moving into the channel management space in OwnerRez, we're bringing all of that configuration togeth…
(Posted Oct 6, 2018 6:30 PM)
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Oct 6, 2018 6:30 PM |
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Yep! If you run a channel bridge import it will pick up number of guests as well as everything else about the booking including charges and payments. Here's more info on channel bridge: https://www.o…
(Posted Oct 6, 2018 6:22 PM)
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Oct 6, 2018 6:22 PM |
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The ones without the clock are the multi month calendar widgets -- the example has one of those for each property in addition to the ribbon calendar.
Either way, on Wix it's an absolute positioned l…
(Posted Oct 5, 2018 7:16 PM)
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Oct 5, 2018 7:16 PM |
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Whoops! I totally spaced on that when I was copying the field code.
Yes, it is {BUREVIEW} -- that's fairly new, we added it a couple months ago.
(Posted Oct 4, 2018 10:17 PM)
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Oct 4, 2018 10:17 PM |
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We don't have a generic link that anybody on the internet can use, but if you put in {BUREVIEW} it'll get you where you want to go. Do it like this:
[img https://cdn.orez.io/w/images/ca4a853102e0412…
(Posted Oct 4, 2018 1:51 PM)
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Oct 4, 2018 1:51 PM |
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If you're sending a booking related email, you can use the {BUREVIEW} link to include the review link for that booking. Is that what you're looking for, or are you trying to do something different?
(Posted Oct 4, 2018 12:40 PM)
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Oct 4, 2018 12:40 PM |
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If you use the search box at the top of the Support area, it will search everything -- forums and blog posts as well as support articles. I know that's a bit out of the way -- working on a revamp as …
(Posted Oct 4, 2018 12:39 PM)
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Oct 4, 2018 12:39 PM |
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Just pushed up the channel days in advance setting. You can now go to the channel settings for direct channels like b.com and put in an override for the standard days in advance rule on the property.
(Posted Sep 27, 2018 12:28 PM)
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Sep 27, 2018 12:28 PM |
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1) Yep, there are several different providers that will submit tax on your behalf, but personally I haven't used any of them. The real work is getting the right data to send to them.
If you have the…
(Posted Sep 27, 2018 12:22 PM)
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Sep 27, 2018 12:22 PM |
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Yep, emailed you.
(Posted Sep 21, 2018 5:03 PM)
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Sep 21, 2018 5:03 PM |
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The Airbnb push is still in beta -- just sent you a link for that. The other two are live and supported and TA is coming soon.
@BlueMtnCabins is right on about how to do travel insurance and the com…
(Posted Sep 21, 2018 4:48 PM)
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Sep 21, 2018 4:48 PM |
