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Hmm. Yes, Airbnb is a bit different because everything is done as a special offer. Currently it is using the base rates, assuming you'll be adjusting. But it does make more sense to calculate with th…
(Posted Jul 1, 2021 6:01 PM)
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Jul 1, 2021 6:01 PM |
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The owner dashboard shows the current month with the next and previous 5 months. December isn't currently in that range, which is why it isn't shown.
Once it gets to July, then December will be wi…
(Posted Jun 30, 2021 9:20 PM)
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Jun 30, 2021 9:20 PM |
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Just wanted to circle back and let you know that the update to show the non-refundable discount in the cancellation policy merge fields has been released.
(Posted Jun 28, 2021 1:03 PM)
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Jun 28, 2021 1:03 PM |
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We've released an update that includes the Empty Units report -- you can find it in the Reports area under Stay Reports.
(Posted Jun 28, 2021 1:01 PM)
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Jun 28, 2021 1:01 PM |
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The Trigger tag criteria includes tags set on the booking itself as well as on the property or guest.
(Posted Jun 25, 2021 1:32 PM)
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Jun 25, 2021 1:32 PM |
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Just wanted to circle up here and mention that we have recently added the delayed code generation option: https://www.ownerrez.com/blog/last-4-of-phone-for-door-code-autocreate-listing-sites-cleaning…
(Posted Jun 25, 2021 1:17 PM)
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Jun 25, 2021 1:17 PM |
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Currently, there's no way to set tags on bookings via API. You can set them on guests though, via PUT (to replace existing tags for the guest with the new set you pass) or PATCH (to add) like this:
…
(Posted Jun 25, 2021 12:24 PM)
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Jun 25, 2021 12:24 PM |
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There are a few different things going on here... some answers...
[quote=Rob D]Got some weird things happening with airbnb conversations.
We have some airbnb bookings where when you click on th…
(Posted Jun 25, 2021 6:54 AM)
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Jun 25, 2021 6:54 AM |
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Yep, from a reporting side it can be complex if parent listings are split across owners -- you either have to create a combination owner or do things by hand as you're doing.
We are thinking about h…
(Posted Jun 21, 2021 6:07 PM)
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Jun 21, 2021 6:07 PM |
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The reviews integration with Vrbo just went live yesterday!
(Posted Jun 15, 2021 10:15 AM)
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Jun 15, 2021 10:15 AM |
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I tracked down a few examples. We store the non-refundable discount information on the booking but it wasn't making it into the cancellation policy merge fields.
We'll release an update to add it to…
(Posted Jun 14, 2021 3:57 PM)
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Jun 14, 2021 3:57 PM |
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Do you have a few example bookings with the nonrefundable selected? We should be able to make this come through in the cancellation policy field if it's not yet pulling in there.
(Posted Jun 14, 2021 11:06 AM)
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Jun 14, 2021 11:06 AM |
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Limited mode can push minimum night stay rules and other availability rules, as I mentioned. You can see the details of what exactly is synced in each mode in setup guide for Airbnb: https://www.owne…
(Posted Jun 11, 2021 7:22 PM)
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Jun 11, 2021 7:22 PM |
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This is not an international thing or a beta issue, but a combination of Airbnb defaults and permissions.
Airbnb automatically switches listings to instant booking when API connected. Normally this …
(Posted Jun 11, 2021 6:24 PM)
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Jun 11, 2021 6:24 PM |
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I'd recommend using the Airbnb API connection -- that will automatically update the guest counts on the booking when they change in Airbnb.
(Posted Jun 10, 2021 8:17 AM)
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Jun 10, 2021 8:17 AM |
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They've relabled the location of the calendar import/export. I just updated the article: https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb
(Posted Jun 7, 2021 4:53 PM)
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Jun 7, 2021 4:53 PM |
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Yes, we do have plans to add a full unified email inbox, as we have for Airbnb messaging and SMS, but currently the only inbound emails supported in to OwnerRez are inquiries, not replies from the gu…
(Posted Jun 7, 2021 4:42 PM)
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Jun 7, 2021 4:42 PM |
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To fix this, go to the surcharge settings and uncheck the "auto-generate the surcharge description" setting under the Options area.
We'll also look into the rate adjustment option as well -- that sh…
(Posted Jun 7, 2021 3:13 PM)
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Jun 7, 2021 3:13 PM |
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Yep, that's what I was mentioning with template selection only working for bookings right now. It's actually not based on where you came from, but whether the guest has bookings...
If you have a f…
(Posted Jun 7, 2021 1:56 PM)
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Jun 7, 2021 1:56 PM |
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Is it a booking related template? Currently we only support booking related Airbnb templates, not inquiry ones yet.
If it is, go to Settings > Templates, switch to the Airbnb tab, and add the temp…
(Posted Jun 7, 2021 10:42 AM)
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Jun 7, 2021 10:42 AM |
