Paul W

OwnerRez Team Member
Joined June 2009
833 posts
Topic

General Help and Questions » Changing minimum stay requirements

Use either the Seasons or Spot Rates to override the property rules. Spot Rates override everything, then Seasons, then the property default. So if you have a season already set up for the months i…

(Posted Apr 11, 2019 9:36 AM)

General Help and Questions » Seasonal variation in custom fields

You can't adjust the template itself but you can send a different template using a trigger that only targets certain months of the year. To do that, create a trigger and select where the Arrival Dat…

(Posted Apr 11, 2019 9:35 AM)

General Help and Questions » Google direct booking

I hate to be a wet blanket, but my take on this is that it's yet-another stapled-on Google product in their mission to index everything, and it will grow stale after years of little use and developme…

(Posted Apr 11, 2019 9:26 AM)

General Help and Questions » Two questions about quoting vs answering

Hi Monica, The second quote email is an artifact from years ago, and we've never dropped it. When we started out, users mostly responded to inquiries and there were a lot of question-only ones. We…

(Posted Apr 11, 2019 9:21 AM)

General Help and Questions » Text Notifications

Thanks for offering to help test, cp9293. We will let you know!

(Posted Apr 11, 2019 9:15 AM)

General Help and Questions » Triggered Emails

Thanks, BlueMtnCabins, for providing answers! Stacy, as BlueMtnCabins pointed out, make sure that the trigger is only sent for import bookings. On the trigger, set the booking criteria to only go ou…

(Posted Apr 11, 2019 9:14 AM)

General Help and Questions » Correct way to handle vacation rental payments in Quickbooks (not integrated with OR) ?

Hi Rich, You could copy the model we use in integrating with QB, only do it yourself manually with the Desktop version. Basically, each booking is turned into an invoice in QB and then each payment…

(Posted Apr 11, 2019 9:07 AM)

Feature Requests » Notes section

Thanks for the suggestion, Tufan. Notes is an area we want to improve, and there are many things we'd like to do.

(Posted Apr 1, 2019 8:18 AM)

General Help and Questions » Advice blog on using booking. Com

That's a great read, JTVRs! Thanks! Lot of great advice there.

(Posted Apr 1, 2019 8:17 AM)

General Help and Questions » What's on the OwnerRez roadmap?

We do share our roadmap but only with the context and understanding that the roadmap is not fixed and changes frequently. The current (closest) items are: - HomeAway API (nearly done, watching last…

(Posted Apr 1, 2019 8:14 AM)

Feature Requests » Social Media links on Ownerrez hosted website

It's mostly by adding links. If you scroll to the footer area, you'll see that there are FB and Instagram links there which show on every page. You can add FB badges/like buttons as well. But it's …

(Posted Apr 1, 2019 8:11 AM)

General Help and Questions » Rumour has it - google launched Gogle vacation rentals

Could be something else but I can't find it by googling. If anyone knows, drop a link. We'd be happy to look into it. That'd be great to get another major player in the mix.

(Posted Mar 27, 2019 11:40 AM)

General Help and Questions » Triggers?

You have to create a custom template for the trigger to send. Just create a new custom template and copy/paste the same content from the "Send Review Request to Guest" system template. You can see …

(Posted Mar 27, 2019 11:39 AM)

General Help and Questions » Channel Bridges--testing them out

Sorta kinda yes maybe but not yet. 😉 The last of our pilot users was onboarded this week and we're past all the paperwork steps. We expect to make the public announcement next week or the week aft…

(Posted Mar 27, 2019 11:11 AM)

General Help and Questions » Rumour has it - google launched Gogle vacation rentals

Google Hotel Search is maybe what you're talking about? That's been out for awhile. They now have a new landing page for it here: https://www.google.com/travel/hotels They show vacation rentals t…

(Posted Mar 27, 2019 11:01 AM)

Blog » Deep Thoughts on Security Deposits and Insurance

....but that's not to say that it isn't a good deal. I should add that that price ($29 for 10k coverage and other background checks) is quite good. I wonder if that's a spread risk model where they…

(Posted Mar 25, 2019 8:06 PM)

General Help and Questions » What is the criteria OR uses to label a guest as Repeat?

Yes, for sure. That's a big hole right now and one we plan to fix soon. Whether the booking is imported, direct or API, the guest list needs to identify probably-matches for repeats. Email and pho…

(Posted Mar 25, 2019 8:04 PM)

Feature Requests » Interesting feature of competitor

We've been told point blank by TripAdvisor and VRBO dev teams that this is no longer the case. VRBO used to have a metric for when the calendar was updated (and even a button for "calendar is update…

(Posted Mar 25, 2019 8:02 PM)

Blog » Deep Thoughts on Security Deposits and Insurance

It is extremely rare (if ever) when you need to make a claim beyond a few hundred dollars. Chris and my rentals have been running for 12+ years and we've had over 6,000 bookings. In that time the m…

(Posted Mar 25, 2019 8:00 PM)

General Help and Questions » A way to search forums

Rich, you're on fire tonight - answering everything for us. Thanks! 🙏 Yes, the forums need a search of their own, no question. But for now the support page does search them as well.

(Posted Mar 18, 2019 8:58 PM)