Ken T

Joined August 2019
1707 posts
Topic

General Help and Questions » AirBNB Summer 23 Release

We have heard reports of issues, but aren't yet knowledgeable enough about the situations as to provide any authoritative advice.  In general, given that Airbnb has made it crystal clear that this is…

(Posted May 11, 2023 9:33 PM)

General Help and Questions » Notification Alert for inquiry

That's the plan, as Google and Apple have announced that their browsers will support on-phone notifications in an upcoming version.

(Posted May 11, 2023 3:49 PM)

General Help and Questions » AirBNB Summer 23 Release

Have they provided OR with any documentation as to how/when these may be seen through the API?  As of the present time, no, they have not.  Therefore we have no actions or changes currently plan…

(Posted May 10, 2023 11:30 AM)

Feature Requests » Logo of booking platform shown next to guest name on Calendar without having to hover on guest name.

Hmm... what if you click-and-hold on the location where a mouse-over would trigger the hover?

(Posted May 10, 2023 10:18 AM)

Feature Requests » Instead of Legal Agreement, Online Check in

At present there is not.  However, we are currently considering a major redesign of this entire process, which would address your concern in a variety of ways.  No ETA on that though.

(Posted May 9, 2023 2:02 PM)

General Help and Questions » Push new listing to OTA's but have them not published?

That makes sense, however, I will warn that such a site will be visible, not just to your owners, but to anybody in the world.

(Posted May 9, 2023 1:33 PM)

General Help and Questions » Push new listing to OTA's but have them not published?

Yes, there is not, as that's kind of contrary to the nature of the Internet.

(Posted May 9, 2023 10:36 AM)

Feature Requests » VRBO assign photos to rooms

Yes, no indication that they plan to add it in the future either.

(Posted May 9, 2023 10:34 AM)

Feature Requests » Instead of Legal Agreement, Online Check in

Yes, using custom fields: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

(Posted May 9, 2023 10:33 AM)

General Help and Questions » Push new listing to OTA's but have them not published?

That's a question for Airbnb since it's their system, but - as far as I am aware, no there is not.  Either a listing is enabled and visible to everyone in the world, or it's disabled and only visible…

(Posted May 8, 2023 1:54 PM)

General Help and Questions » printing monthly calendar

What browser/OS/version are you using?  As far as I'm aware, all browser (at least on PCs) do have a print function.

(Posted May 8, 2023 1:53 PM)

Feature Requests » Listing site calendar colors - Specify each listing site color

Well, while it is technically possible, at present it is not planned, and it only has 2 votes.  I know I've seen folks ask for something like this many times, so if this gets voted up more, we can re…

(Posted May 4, 2023 2:20 PM)

Feature Requests » Bulk SMS

Yes, we do recognize the need for this function, and it is planned to be added in the future, but not top of the list - possibly this year, more likely next.

(Posted May 4, 2023 1:13 PM)

General Help and Questions » VRBO errors

Unfortunately not - we have no visibility into Vrbo's internal moderation processes or their progress.  Their status response remains "a few weeks".

(Posted May 3, 2023 11:14 PM)

General Chat » OwnerRez help seems to be sliding downward lately

While we generally do try to answer tickets from oldest to newest, that's not a hard-and-fast rule, because, since we're growing the team and they are all at various different stages of knowledge, "n…

(Posted May 2, 2023 4:45 PM)

General Chat » OwnerRez help seems to be sliding downward lately

The reason is very simple: we are getting more than 5x as much ticket traffic as we did back when it was just me, and, the other folks on the team are not yet as experienced and fast as I am.  On the…

(Posted May 2, 2023 4:35 PM)

Feature Requests » Ribbon view at a specific date

Is there no way to include the filter option in the new ribbon view? At present, no, but that is planned to be re-added to the new ribbon view.

(Posted May 2, 2023 1:32 PM)

Feature Requests » Triggering surcharge for Early Check-in/Late Check-out

I just went ahead and turned this thread into a Feature Request so it can be voted up, starting with you.  :-)

(Posted May 2, 2023 1:30 PM)

General Help and Questions » Notification Alert for inquiry

Yes, this is planned.

(Posted May 2, 2023 1:29 PM)

Feature Requests » Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay

Alas, no - and as with all such things, I think you'll see rolling releases of additional functionality added to the ribbon calendar bit by bit.

(Posted Apr 26, 2023 5:18 PM)