|
Unfortunately, we've never managed to find anyone at Booking.com to have the direct relationship with us that we have with several other channels, so, I'm afraid there's no way to do that. Hopefully…
(Posted Jan 9, 2023 3:40 PM)
|
Jan 9, 2023 3:40 PM |
|
Yes, that is generally correct that discounts should be put in OwnerRez. But, it is still possible to produce the strikethroughs in Airbnb:
https://www.ownerrez.com/support/articles/channel-mana…
(Posted Jan 9, 2023 3:15 PM)
|
Jan 9, 2023 3:15 PM |
|
Yes, it should be possible:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#strikethrough-discount https://www.ownerrez.com/support/ar…
(Posted Jan 9, 2023 3:14 PM)
|
Jan 9, 2023 3:14 PM |
|
We cannot begin development until Vrbo provides documentation about what their interface will be, which AFAIK has not yet occurred. So basically, your second guess is correct, except that we are in …
(Posted Jan 9, 2023 11:43 AM)
|
Jan 9, 2023 11:43 AM |
General Help and Questions » Syncing Error
This problem has nothing to do with being connected to RentalGuardian or anything else. The issue is that Airbnb does not allow you to reference any websites or links in the property listing fields …
(Posted Jan 6, 2023 9:39 PM)
|
Jan 6, 2023 9:39 PM |
|
When I passed this over to the engineers, they came back with a truly out-there interim suggestion...
Add a unicode emoji to the surcharge description. It will be meaningless to the guest, but w…
(Posted Jan 6, 2023 4:39 PM)
|
Jan 6, 2023 4:39 PM |
|
Part of the issue here is the TOS'es of the various listing channels, that restrict or disallow extending bookings off-platform. Since we have partnership agreements with the channels, we cannot int…
(Posted Jan 6, 2023 3:56 PM)
|
Jan 6, 2023 3:56 PM |
|
That sounds like you may be trying to upload the file in the wrong place.
https://app.ownerrez.com/settings/channelbridge https://app.ownerrez.com/settings/channelbridge
Otherwise, please wri…
(Posted Jan 6, 2023 3:38 PM)
|
Jan 6, 2023 3:38 PM |
|
Because reviews can be transmitted to listing channels automatically (e.g. Vrbo), and cannot be edited once submitted, we have decided it is simply too risky to allow the use of custom field codes in…
(Posted Jan 6, 2023 1:15 PM)
|
Jan 6, 2023 1:15 PM |
|
Yes, there is a field code - here's an example of how to use it:
https://www.ownerrez.com/support/articles/email-template-pre-arrival-door-code https://www.ownerrez.com/support/articles/email-tem…
(Posted Jan 5, 2023 10:57 AM)
|
Jan 5, 2023 10:57 AM |
|
So just to be clear, the lock has 20 codes, all of which work all the time?
You could manually assign a random example of a valid code, to each booking individually:
https://ownerrez.zendesk.…
(Posted Jan 5, 2023 10:29 AM)
|
Jan 5, 2023 10:29 AM |
|
Unfortunately, we've asked many times, and Expedia is not accepting new API connections. This is because they are the same company as Vrbo, which we have a thorough API integration with, and they ar…
(Posted Jan 4, 2023 3:58 PM)
|
Jan 4, 2023 3:58 PM |
|
That's a good question... As we read the documentation, it should be possible for you to set this in Airbnb using their app, and then for the data to remain valid since OwnerRez can't set it via API.…
(Posted Jan 4, 2023 3:55 PM)
|
Jan 4, 2023 3:55 PM |
|
We reached out to our Airbnb contacts over the holidays, and they have confirmed that all parties and events are still officially banned:
https://news.airbnb.com/official-codification-of-party-ba…
(Posted Jan 4, 2023 12:14 PM)
|
Jan 4, 2023 12:14 PM |
|
Yes, you can share iCals with ALAVHR:
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-alavhr https://www.ownerrez.com/support/articles/channel-management-calen…
(Posted Dec 30, 2022 3:33 PM)
|
Dec 30, 2022 3:33 PM |
|
Unfortunately, we're somewhat limited by what the listing channels support - since most first-time guests come through a listing channel, there's not much point in offering an option that isn't avail…
(Posted Dec 29, 2022 1:18 PM)
|
Dec 29, 2022 1:18 PM |
|
At present, tag criteria are OR, not AND.
(Posted Dec 29, 2022 12:21 PM)
|
Dec 29, 2022 12:21 PM |
|
@Jonelle - I just checked and I can see them on Airbnb just fine. But you have a lot and I didn't check them all. Please write in to the Helpdesk with specific examples of properties that are not a…
(Posted Dec 29, 2022 10:18 AM)
|
Dec 29, 2022 10:18 AM |
|
@BSG - Saw your ticket, and I believe it has been fixed.
@Bria - Please write in with specific details so we can investigate.
(Posted Dec 27, 2022 9:38 PM)
|
Dec 27, 2022 9:38 PM |
|
@BSG That sounds like a different issue. Please write in to the Helpdesk with full details so we can take a look.
(Posted Dec 27, 2022 8:58 PM)
|
Dec 27, 2022 8:58 PM |
