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For those with Airbnb API-connected properties that aren't working for no obvious reason - where OwnerRez says the property is fully synced and online but you can't actually browse it on Airbnb - ple…
(Posted Dec 27, 2022 8:47 PM)
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Dec 27, 2022 8:47 PM |
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Kind of like an old-school guestbook? No, we don't have that feature, but there are a great many plugins that do similar things, and most likely can be dropped onto your website.
(Posted Dec 27, 2022 4:47 PM)
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Dec 27, 2022 4:47 PM |
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Our OwnerRez Hosted Websites are already optimized for discovery and indexing by the major search engines, such as Google. This can be expected to take time, but there are commonly available tools th…
(Posted Dec 27, 2022 4:44 PM)
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Dec 27, 2022 4:44 PM |
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@Angela I see what you mean, we are investigating.
(Posted Dec 27, 2022 3:34 PM)
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Dec 27, 2022 3:34 PM |
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A fix for the Booking.com async issue is under way and should be completed today. More information will be added to the main post soon.
(Posted Dec 27, 2022 2:57 PM)
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Dec 27, 2022 2:57 PM |
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We are aware of the issue with dropped Booking.com bookings and are investigating as to the best resolution.
(Posted Dec 27, 2022 2:13 PM)
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Dec 27, 2022 2:13 PM |
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We are running a full resync with Airbnb which should get all properties back online without any manual action, unless you took manual action to disconnect them yourself previously. This process is …
(Posted Dec 27, 2022 12:14 PM)
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Dec 27, 2022 12:14 PM |
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There's no need to do a full database backup yourself, but, you can certainly export all your contacts and bookings via several different methods. We'll likely be adding more convenient or even auto…
(Posted Dec 27, 2022 11:10 AM)
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Dec 27, 2022 11:10 AM |
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@Wayne - It does look like Airbnb automatically reactivated your property listings once service was restored. Our belief is that this should occur for everyone, so, you should not need to take any m…
(Posted Dec 27, 2022 10:52 AM)
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Dec 27, 2022 10:52 AM |
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You definitely *can not* disconnect and reconnect the Vrbo API on the fly - don't attempt that.
Regarding Airbnb, we have seen some reports of clients using this approach successfully, but have n…
(Posted Dec 27, 2022 10:50 AM)
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Dec 27, 2022 10:50 AM |
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Missed email triggers should have been sent, albeit late - you can confirm this in your Communication History. As noted, you can manually resend any you're not sure of in the usual ways, but we do n…
(Posted Dec 27, 2022 10:44 AM)
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Dec 27, 2022 10:44 AM |
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Not sure what you mean? Please write in to the Helpdesk with details.
(Posted Dec 20, 2022 4:26 PM)
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Dec 20, 2022 4:26 PM |
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Unfortunately, since the listing channels don't support this, it is not likely that we would add this capability.
You could do something vaguely along these lines by using the old-school surcharg…
(Posted Dec 20, 2022 1:57 PM)
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Dec 20, 2022 1:57 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/logo-link-to-top-domain)]
(Posted Dec 20, 2022 1:17 PM)
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Dec 20, 2022 1:17 PM |
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I'm confused - by default, clicking on the logo does take you to the home page.
(Posted Dec 20, 2022 11:59 AM)
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Dec 20, 2022 11:59 AM |
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I tend to think this isn't likely, because it would be an OwnerRez direct booking unique feature - none of the listing channels support anything like this. So it would be likely to create confusion.
(Posted Dec 19, 2022 11:28 AM)
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Dec 19, 2022 11:28 AM |
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Not really, but, most likely sometime mid next year.
(Posted Dec 19, 2022 11:27 AM)
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Dec 19, 2022 11:27 AM |
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Scheduling tasks in OwnerRez isn't likely, as OwnerRez isn't designed to do task management - we leave that to our housekeeping service management partners. It would likely be possible to transmit t…
(Posted Dec 19, 2022 11:22 AM)
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Dec 19, 2022 11:22 AM |
General Help and Questions » Email messages
At present, OwnerRez does not provide email inbox services. So, while we can send email messages on your behalf, we cannot receive them like a normal email inbox interface. This may be a feature tha…
(Posted Dec 17, 2022 9:58 PM)
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Dec 17, 2022 9:58 PM |
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Yes! This is a fairly common configuration, and will work exactly as you've described.
(Posted Dec 17, 2022 2:38 PM)
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Dec 17, 2022 2:38 PM |
