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The short answer is "yes, sort of."
Inquiries in and of themselves don't mean much. In most cases, when a guest makes an inquiry, the proper response is to send them back a quote. If they're do…
(Posted Aug 3, 2022 6:32 PM)
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Aug 3, 2022 6:32 PM |
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No, that's not actually controlled from inside OwneRez - you'll have to work with Airbnb also to get that switched back in their system, if they're willing.
(Posted Aug 2, 2022 10:07 PM)
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Aug 2, 2022 10:07 PM |
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Yes, all the dynamic pricing systems work generally the same way and follow the same rules with OwnerRez.
(Posted Aug 2, 2022 7:59 PM)
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Aug 2, 2022 7:59 PM |
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Have you been using Channel Bridge? You could also try the mode explained in part 2 here:
https://www.ownerrez.com/support/articles/channel-bridge-common-issues-questions#debug https://www.owner…
(Posted Aug 1, 2022 1:46 PM)
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Aug 1, 2022 1:46 PM |
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You'll want to change the Rules, and, potentially, also the Scheduled security deposit on the Transactions tab.
(Posted Jul 29, 2022 9:13 PM)
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Jul 29, 2022 9:13 PM |
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In theory, yes, you could do that, but you'd have to set things up manually, and I don't really see what that's accomplishing for you. We wouldn't recommend trying to do it that way, as there's so m…
(Posted Jul 29, 2022 8:30 PM)
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Jul 29, 2022 8:30 PM |
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I'm not sure I understand the question? It sounds like you're basically just describing a security deposit hold - we collect the credit card info in advance, then set the hold a day or two before ar…
(Posted Jul 29, 2022 7:37 PM)
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Jul 29, 2022 7:37 PM |
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This is normal - iCals do not carry rate data. You'll need to work towards our more advanced connection methods, such as our API connection.
https://www.ownerrez.com/support/articles/channel-man…
(Posted Jul 28, 2022 10:00 PM)
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Jul 28, 2022 10:00 PM |
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Sure, that is a core purpose of OwnerRez.
https://www.ownerrez.com/support/articles/messaging-overview-video https://www.ownerrez.com/support/articles/messaging-overview-video
https://www.own…
(Posted Jul 28, 2022 8:34 PM)
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Jul 28, 2022 8:34 PM |
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We've looked into making changes to this, but, for now, if you want booking-type messages to be sent, it needs to be a booking, not a block. A $0 charge booking is valid however.
(Posted Jul 27, 2022 4:56 PM)
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Jul 27, 2022 4:56 PM |
General Help and Questions » co-hosting
The short answer is - they really don't. You have to connect with the main channel account, not using a co-hosted account.
https://www.ownerrez.com/support/articles/channel-management-api-integr…
(Posted Jul 25, 2022 11:55 AM)
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Jul 25, 2022 11:55 AM |
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This is under investigation but no ETA at present.
(Posted Jul 25, 2022 10:45 AM)
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Jul 25, 2022 10:45 AM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]
(Posted Jul 25, 2022 10:44 AM)
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Jul 25, 2022 10:44 AM |
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That's right - write in to the Helpdesk explaining in detail what you want to do, and we'll help you work it out.
(Posted Jul 23, 2022 11:16 PM)
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Jul 23, 2022 11:16 PM |
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This is a known issue, and there are plans to add a more efficient way of doing this, though no ETA on that at present.
(Posted Jul 23, 2022 10:18 PM)
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Jul 23, 2022 10:18 PM |
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Hmm, I think that's usually the name, or perhaps company name, in the Profile in your Vrbo account? You should be able to change that somewhere, or, reach out to Vrbo support for assistance in doing…
(Posted Jul 21, 2022 10:05 PM)
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Jul 21, 2022 10:05 PM |
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You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.
If you want to have a day…
(Posted Jul 21, 2022 2:57 PM)
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Jul 21, 2022 2:57 PM |
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It is best not to ask for an OwnerRez review from your Airbnb and Vrbo guests - you're better off letting them write the review directly in those channels, and then import it from there into OwnerRez.
(Posted Jul 20, 2022 10:35 PM)
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Jul 20, 2022 10:35 PM |
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If you want to add a $10 fee, you could just create a surcharge that only applies to GGG bookings - that should do the trick?
(Posted Jul 20, 2022 5:22 PM)
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Jul 20, 2022 5:22 PM |
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Please write in to the Helpdesk with a screenshot of what's wrong, so we can take a look.
(Posted Jul 20, 2022 3:38 PM)
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Jul 20, 2022 3:38 PM |
