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Ken T

Joined August 2019
1707 posts
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General Help and Questions » How to add FAQ page to hosted website?

Sure, you can Create a Custom page in your Hosted Website, and put anything you like on it.

(Posted Apr 11, 2022 12:36 PM)

General Help and Questions » Emails going to spam

Unfortunately, there is no way to be absolutely sure the emails sent to your guests won't end up in their spam folders instead.  The nature of the Internet email system originated half a century ago,…

(Posted Apr 6, 2022 11:27 PM)

General Help and Questions » Sold API connected property

Well, that's Airbnb.  Vrbo is more finicky. https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#disable

(Posted Apr 6, 2022 10:46 PM)

General Help and Questions » Pricing Help

You'd probably be best served by writing in to the Helpdesk with screenshots and specific examples of exactly what is wrong.  You could also take a look at Tools > Rate Calendar to see if that is sho…

(Posted Apr 6, 2022 1:55 PM)

Feature Requests » Automatic capitalisation of guest names

The trouble is that not all names work that way.  What about deWitt?  Or O'Hara?

(Posted Apr 5, 2022 10:48 AM)

General Help and Questions » Template difference and when to use

As currently configured in your account, one of those is in use by a system message.  It's used when you manually send the agreement request to a guest, using the Request dropdown button on the Legal…

(Posted Apr 4, 2022 11:28 AM)

General Help and Questions » How to embed custom fields into Hosted Website ?

Unfortunately, you cannot - custom fields don't work in the website fields, as you discovered. You'll need to embed all the videos on a special custom page: https://www.ownerrez.com/support/a…

(Posted Mar 31, 2022 9:27 PM)

General Help and Questions » Property sharing

@UstlcRentals - please write in to the Helpdesk with more information, so we can investigate this for you.

(Posted Mar 31, 2022 6:31 PM)

Feature Requests » Airdna Pricing Integration

I should point out that we do have an open API: https://www.ownerrez.com/support/articles/api-overview https://www.ownerrez.com/support/articles/api-overview So Airdna is welcome to integrate…

(Posted Mar 30, 2022 9:03 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

I should mention that, if you are using direct security deposits and making your guests sign our Agreements as we recommend, then in a sense you are independent of the channels. Yes, it is possib…

(Posted Mar 30, 2022 8:40 PM)

Feature Requests » Ability to have one channel be instant book and air b&b not be

Well, that is the requirement that Airbnb imposed on us, in order to allow us to do Request-to-Book at all.  Their system, their rules I guess. Are you sure that other systems allow RTB in Airbnb…

(Posted Mar 30, 2022 6:38 PM)

Feature Requests » Guest has a problem trigger?

Yes, actually, there's a way to do this now. We've added Tags as criteria on Triggers.  So, if you create a "Problem Guest" tag, you can set that in the criteria to not send that email to booking…

(Posted Mar 29, 2022 6:19 PM)

Feature Requests » Integration with Marriott Homes and Villas

We've actually met with them, but at present, they're oriented towards very large operations (hundreds or thousands of properties under one management), which isn't the bulk of OwnerRez clients.  Thi…

(Posted Mar 24, 2022 7:02 PM)

General Help and Questions » Guest wants to extend his stay

Here are our general instructions for this: https://www.ownerrez.com/support/articles/extending-a-stay https://www.ownerrez.com/support/articles/extending-a-stay While it is technically possi…

(Posted Mar 24, 2022 1:12 PM)

Feature Requests » iCal Feed and Third Party Notifications

Unfortunately, yes, Google Calendar is notorious for not updating.  We don't know why this is, and when it gets stuck, there doesn't appear to be a way to reset it.  It's usually best simply to use a…

(Posted Mar 22, 2022 6:11 PM)

General Help and Questions » Rate questions: hide "Rates" section on hosted website, customize rate adjustment for individual listing

Yes, there's an option for that in the Settings of your Hosted Website - you can select how (or if) you want your rates displayed.

(Posted Mar 21, 2022 9:59 PM)

General Help and Questions » OwnerRez - Resort Cleaning App Interface Details

Please write in to the Helpdesk with the ORB number of that booking.  You should also reach out to Resort Cleaning to investigate.  I do not believe we push changes to them, but booking status and pa…

(Posted Mar 18, 2022 12:03 PM)

Feature Requests » Auto Daily changes to listing to keep it "fresh" on ABNB and VRBO

This is kind of a myth - yes, this trick used to work, but the channels caught on to it years ago and it doesn't anymore.  So, no, we won't be adding this, because there's no point to it these days. …

(Posted Mar 18, 2022 12:00 PM)

General Help and Questions » Disputed charge. Stripe is no help.

I'm afraid that's just how the credit card payment processing system works.  Buyers can always dispute charges and almost always win; when there's a dispute, the disputed amount is immediately remove…

(Posted Mar 14, 2022 7:06 PM)

Feature Requests » Snooze listing on airbnb based on time/date

You mean, temporarily hide the listing on Airbnb? https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#hide-listing

(Posted Mar 10, 2022 10:49 PM)