Topic | Posted |
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General Chat » Credit Card ProcessingYears ago Stripe did, but they stopped offering new accounts with that feature a long time ago, and earlier this year they took it away from those who already had it. We are not aware of any provide… (Posted May 8, 2020 8:45 AM) |
May 8, 2020 8:45 AM |
General Chat » Quickbooks integrationHopefully someone on the Forum will see this and reach out, but, we do have a fair number of setup videos in the support docs starting here: https://www.ownerrez.com/support/articles/quickbooks-inte… (Posted May 8, 2020 8:43 AM) |
May 8, 2020 8:43 AM |
General Help and Questions » Will iCal push an ABnB reservation it downloaded and push it to VRBO?Yes, as a block. OwnerRez won't push detailed information about your guest out to any of the channels, of course, but it will make sure the calendar is blocked for the booking time. (Posted May 8, 2020 8:42 AM) |
May 8, 2020 8:42 AM |
General Help and Questions » Channel Bridges--testing them outSo far, so good, is all I can say publicly at this time. For more information please reach out to our Helpdesk. (Posted May 8, 2020 8:40 AM) |
May 8, 2020 8:40 AM |
General Help and Questions » Need widget to change/remove shading for holidayYou can set the color of the holiday shading in the settings for the widget, under Settings > Widgets. One of the options is no shading. (Posted Apr 27, 2020 10:30 AM) |
Apr 27, 2020 10:30 AM |
Blog » Giving more control over channel based bookingsThere are a couple of ways to do this. If you are NOT using our API connection to HA/VRBO, then you are using iCal imports. You can set these to "Import Bookings only". Then, in your VRBO control … (Posted Apr 15, 2020 10:33 AM) |
Apr 15, 2020 10:33 AM |
Blog » New Rates Editor Unveiled!You'd set that up as a Length-of-Stay discount as described here: https://www.ownerrez.com/support/articles/length-of-stay-discounts (Posted Apr 15, 2020 9:33 AM) |
Apr 15, 2020 9:33 AM |
General Help and Questions » Channel Bridge --NO email??Airbnb does not make guests' real emails available at all. You cannot see them in your Airbnb control panel yourself, so Channel Bridge cannot get them either. What is available, is a proxy email a… (Posted Apr 15, 2020 8:06 AM) |
Apr 15, 2020 8:06 AM |
General Help and Questions » Security deposit - is it possible for the amount charged to vary?Yes! You can do that in the Rules tab of a specific Booking or Quote. (Posted Apr 14, 2020 5:30 PM) |
Apr 14, 2020 5:30 PM |
Feature Requests » Add columns to detailed payment reportWe have a plan to allow adding extra columns to reports. There are a number of places where that would be very useful. No specific schedule for that, alas. (Posted Apr 14, 2020 5:20 PM) |
Apr 14, 2020 5:20 PM |
Feature Requests » Text notifications for bookingsUnfortunately, not at present. That was scheduled for this summer, until everyone's schedule got thrown all over. It's still on the development list though. (Posted Apr 14, 2020 5:18 PM) |
Apr 14, 2020 5:18 PM |
Feature Requests » Gift CertificatesYes, we actually talk about that on the Discount Codes support page: https://www.ownerrez.com/support/articles/discount-codes (Posted Apr 14, 2020 5:18 PM) |
Apr 14, 2020 5:18 PM |
General Help and Questions » Security deposit - is it possible for the amount charged to vary?Unfortunately, at present we do not have the ability for your security deposit to vary for the same property at different seasons. We've occasionally had people ask for this, but it's rare. (Posted Apr 14, 2020 5:16 PM) |
Apr 14, 2020 5:16 PM |
General Help and Questions » City Tax on Homeaway through APICan you write in to the Helpdesk about this issue? I took a look at your account, and some of your properties are on the API, and some aren't. The API ones should still do all the taxes, as Chris s… (Posted Apr 14, 2020 5:15 PM) |
Apr 14, 2020 5:15 PM |
General Help and Questions » Will someone Zoom with me to set up emails?The whole message system was supposed to get a significant overhaul this summer, until everyone's schedule got all knocked out of kilter. We do, however, have new resources working on doing training… (Posted Apr 14, 2020 5:13 PM) |
Apr 14, 2020 5:13 PM |
General Chat » cancellation on owner statementAlas - you can't. We didn't think of that before this all happened and now it's too late. :-( You may be able to dig through your old emails and find the notifications that were sent to you when t… (Posted Apr 9, 2020 3:55 PM) |
Apr 9, 2020 3:55 PM |
General Help and Questions » Security DepositIn effect you just did - anyone who finds it while searching for the same question, will now know the answer and that it worked for you. :-) (Posted Apr 1, 2020 3:51 PM) |
Apr 1, 2020 3:51 PM |
General Help and Questions » Security DepositYes, exactly. (Posted Apr 1, 2020 3:38 PM) |
Apr 1, 2020 3:38 PM |
Feature Requests » Add ability to attach screenshots in the forumsWe've long planned to overhaul our forums, but every time we get close, something happens that forces us to concentrate on other things. :-( (Posted Apr 1, 2020 3:38 PM) |
Apr 1, 2020 3:38 PM |
Feature Requests » Add time of day to email send triggerThis is a longstanding and well-known need. It had been our hope to add this capability later this year, but right now we are having to emphasize immediate functions that help our clients deal with… (Posted Apr 1, 2020 3:37 PM) |
Apr 1, 2020 3:37 PM |