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You shouldn't be getting stuck in a Catch-22 like this. Can you write in a support request to help@ownerreservations.com and tell us the specific name of the template and triggers that is doing this…
(Posted Dec 17, 2019 3:50 PM)
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Dec 17, 2019 3:50 PM |
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If you have low volume, we've found that Stripe is more willing to establish a merchant account for you than other providers. You might give them a call.
As far as using your PM for payments, the s…
(Posted Dec 17, 2019 9:26 AM)
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Dec 17, 2019 9:26 AM |
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The CRM > Guests report includes snail mail addresses, and can be exported to Excel.
You can find a similar report containing a list of guest email addresses under Reports > Mailing List, which also…
(Posted Dec 16, 2019 12:56 PM)
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Dec 16, 2019 12:56 PM |
General Help and Questions » Stripe Error
For anyone who is setting up a Stripe account and runs into this error, this support document will be useful:
https://www.ownerrez.com/support/articles/stripe-process-payments-unsafely-setting
(Posted Dec 16, 2019 12:44 PM)
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Dec 16, 2019 12:44 PM |
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That's the virtue of Stripe - they're a bit more expensive than Lynnbrook, but they're willing to work with low-volume accounts.
(Posted Dec 12, 2019 9:05 PM)
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Dec 12, 2019 9:05 PM |
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It isn't looking optimistic for being able to automate Channel Bridge, because of increasing security restrictions and the way it has to operate as a browser plugin. While theoretically technically …
(Posted Dec 12, 2019 2:37 PM)
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Dec 12, 2019 2:37 PM |
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Good news, folks: the RemoteLock API now does support z-wave locks!
https://www.ownerrez.com/support/articles/integration-remotelock-door-locks
(Posted Dec 11, 2019 1:48 PM)
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Dec 11, 2019 1:48 PM |
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So what is the business purpose you'd intend to use this for? Just trying to understand your goal.
(Posted Dec 5, 2019 12:40 PM)
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Dec 5, 2019 12:40 PM |
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No, only the Portal Access requires the premium Property Manager feature.
You can read more about the various options for communicating with cleaners here:
https://www.ownerrez.com/support/articles…
(Posted Dec 5, 2019 12:39 PM)
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Dec 5, 2019 12:39 PM |
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Can you provide more specific examples of exactly how you're trying to use this? You can send guests to the URL for your website if you have one, that way they can see all your properties if you hav…
(Posted Dec 5, 2019 12:00 PM)
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Dec 5, 2019 12:00 PM |
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Unfortunately not. Hopefully next year sometime.
(Posted Dec 4, 2019 11:01 AM)
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Dec 4, 2019 11:01 AM |
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We do support discount codes now.
https://www.ownerrez.com/support/articles/discount-codes
Is there something else you're looking for?
(Posted Dec 4, 2019 8:08 AM)
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Dec 4, 2019 8:08 AM |
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You'll find this table useful:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences
(Posted Nov 30, 2019 3:06 PM)
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Nov 30, 2019 3:06 PM |
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Inquiries from VRBO and Airbnb are best handled in their own websites/apps, because they do not send us enough contact information for OwnerRez to be able to respond to the inquiry. Once the guest m…
(Posted Nov 26, 2019 4:28 PM)
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Nov 26, 2019 4:28 PM |
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Can both of you try editing forum posts again please? *I* can do it, and the engineers say there was a forum bug that might have been causing problems which has been fixed.
(Posted Nov 25, 2019 1:57 PM)
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Nov 25, 2019 1:57 PM |
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This would be better handled as a support ticket, as there should not be this problem. Can you send it in that way please?
(Posted Nov 25, 2019 10:26 AM)
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Nov 25, 2019 10:26 AM |
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Yes! Go to the CRM menu and select Guests. This lists all your guests and their information, including emails. In the upper right corner is an Export button, where you can dump the report to Excel…
(Posted Nov 25, 2019 10:25 AM)
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Nov 25, 2019 10:25 AM |
General Help and Questions » Dashboard?
Kind of. There is a Daily Checklist report that includes much of this information.
(Posted Nov 25, 2019 10:23 AM)
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Nov 25, 2019 10:23 AM |
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1. At the moment, you can't: Airbnb's API does not support request-to-book, only instant booking. If request-to-book is a hard requirement, you cannot use the Airbnb API.
2. It is impossible to *ab…
(Posted Nov 25, 2019 10:21 AM)
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Nov 25, 2019 10:21 AM |
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Yes, that'd be a "Competitive Price Analyzer" widget. We've got that on the To-Do list. Don't have an ETA for it though, sorry!
(Posted Nov 25, 2019 8:40 AM)
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Nov 25, 2019 8:40 AM |
