|
Hello,
We do have an article on addons here that may be worth a look: https://www.ownerrez.com/support/articles/add-on-services
As for offering add-ons to Channel guests by way of OwnerRez, t…
(Posted Jan 22, 2024 4:08 PM)
|
Jan 22, 2024 4:08 PM |
|
Hi,
We have another article here that may provide some more helpful information on Length of stay discounts - https://www.ownerrez.com/support/articles/length-of-stay-discounts#airbnb
Regardi…
(Posted Jan 19, 2024 1:38 PM)
|
Jan 19, 2024 1:38 PM |
General Help and Questions » Reminders
Hi,
There are a plethora of functions in place that could offer reminders, mainly system alerts/messages. Beyond that you are able to make a template and trigger that sends to you personally at a…
(Posted Jan 19, 2024 12:44 PM)
|
Jan 19, 2024 12:44 PM |
|
Hi Jason,
It looks like you may not be using a direct lock integration, this typically means it's not managed by OwnerRez and instead is managed by a third party.
I'd recommend reaching out t…
(Posted Jan 19, 2024 12:04 PM)
|
Jan 19, 2024 12:04 PM |
|
Hi Cameon,
We have an article on this here: https://www.ownerrez.com/support/articles/reporting-common-issues-questions#discount-codes
The options may look a little different since the report…
(Posted Jan 18, 2024 1:12 PM)
|
Jan 18, 2024 1:12 PM |
|
Just to further add to what Ken said, our engineers got together and came up with an idea for a fix. However I can't provide an ETA for the fix at this time. Thank you again for bringing this up!
…
(Posted Jan 11, 2024 12:11 PM)
|
Jan 11, 2024 12:11 PM |
|
Hi,
I'd like to see exactly what you're looking at to help troubleshoot this issue accurately, however that would entail sensitive information being shared. As a result I'd recommend emailing in …
(Posted Jan 9, 2024 5:43 PM)
|
Jan 9, 2024 5:43 PM |
|
Hi Jordan,
The Airbnb API has certain limitations upon the type of data that can pass through resulting in discounts being a bit tricky to work how you'd expect them to work. For this issue I'd r…
(Posted Jan 9, 2024 1:43 PM)
|
Jan 9, 2024 1:43 PM |
|
Hi Ashley,
It will require some fine tuning, but you would utilize seasons with a 2 night minimum set and arrival departure rules in place to restrict when your guests can come and go.
For mo…
(Posted Jan 5, 2024 1:33 PM)
|
Jan 5, 2024 1:33 PM |
|
I wanted to jump in and add there are a plethora of custom map widgets out there that do work when implemented into a Hosted site or WordPress site. These require having someone on your team who hand…
(Posted Jan 5, 2024 1:21 PM)
|
Jan 5, 2024 1:21 PM |
|
Hi Antony,
Certain Discounts configured within OwnerRez(https://app.ownerrez.com/settings/discounts) will pass over to Airbnb.
We have an article on discounts with Airbnb here you may find he…
(Posted Jan 3, 2024 1:07 PM)
|
Jan 3, 2024 1:07 PM |
|
Hi,
There's no automatic means to attribute bookings to individual property shares at this time. However if you create a custom source then you should be able to manually assign bookings to…
(Posted Dec 28, 2023 12:23 PM)
|
Dec 28, 2023 12:23 PM |
|
Hi Valerie,
There is no "Go-Live" button within OwnerRez currently, the closest thing we'd have in the system and what we general recommend to aim for is API integration with the main chann…
(Posted Dec 28, 2023 12:00 PM)
|
Dec 28, 2023 12:00 PM |
|
Hi Susan,
I believe you're referring to a setting within Schlage? If so, then currently we'd recommend checking with them directly to see if they have an ability to configure that as the default…
(Posted Dec 22, 2023 12:12 PM)
|
Dec 22, 2023 12:12 PM |
|
From the general testing we've done we're not seeing any impact to the API connection between OwnerRez and Airbnb, Please let us know if you notice any oddities.
Any changes we have noticed, seem…
(Posted Dec 15, 2023 2:44 PM)
|
Dec 15, 2023 2:44 PM |
|
Thanks for giving Kens proposed solution a try, currently the system already has the ability to handle basic sub menus for the site menu. This can be done by clicking on the "Menu Layout" button for …
(Posted Dec 14, 2023 6:00 AM)
|
Dec 14, 2023 6:00 AM |
|
Hi,
One of the purposes of Zapier is to allow for more actions/integrations than are currently possible strictly within OwnerRez,
For instance if you take a look at this article - https…
(Posted Dec 11, 2023 1:55 PM)
|
Dec 11, 2023 1:55 PM |
|
Hi Kraig,
Just a couple of thoughts,
As a general note in this context we typically recommend the use of tags for potentially common situations like "Bad Guest" or "Don't Rent to this Guest".…
(Posted Dec 8, 2023 1:05 PM)
|
Dec 8, 2023 1:05 PM |
|
Hi Greg,
We'd love to take a look at this and discuss this in further detail, I'd recommend sending an email to Help@OwnerRez.com with further details such as the owner or statement in question a…
(Posted Dec 6, 2023 4:56 PM)
|
Dec 6, 2023 4:56 PM |
|
Hi,
Files have been moved under Settings > Account Files as of the recent UI update.
~Caleb
(Posted Dec 5, 2023 4:35 PM)
|
Dec 5, 2023 4:35 PM |
