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Thanks so much for your thorough and candid response. I do appreciate that this is a priority for you, and that makes me feel good about being a customer. Given the complexity of the system, it's a …
(Posted Jan 16, 2024 1:14 PM)
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Jan 16, 2024 1:14 PM |
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P.S. I found that URL by googling "careers at ownerrez" or similar.
(Posted Jan 15, 2024 7:20 PM)
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Jan 15, 2024 7:20 PM |
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You don't seem defensive at all, just overwhelmed. I appreciate that you are taking your time to train additional support people well; throwing warm bodies at scaling problems is a sure path to custo…
(Posted Jan 15, 2024 7:19 PM)
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Jan 15, 2024 7:19 PM |
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I'm a new user who has put questions to support on four or five occasions now.
The good: the responses are intelligent and helpful
The bad: I'm waiting close to a week for a response, and I …
(Posted Jan 13, 2024 9:32 PM)
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Jan 13, 2024 9:32 PM |
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At https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-discounts, it says:
"Note that Airbnb does not necessarily interpret the discounts exactly as you design th…
(Posted Jan 13, 2024 9:12 PM)
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Jan 13, 2024 9:12 PM |
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I have just one renter's contract. In a few places it says, "if booked through Airbnb, then this..." and "if booked through anything else, then that..." Otherwise it's too much of a pain to change …
(Posted Jan 10, 2024 1:54 PM)
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Jan 10, 2024 1:54 PM |
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I started, built, and sold four domain name companies, including two registrars and two registries, so I have a little bit of experience in this area.
For the most part registrars are closely re…
(Posted Jan 10, 2024 11:20 AM)
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Jan 10, 2024 11:20 AM |
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Figured it out. Set a filter on your bookings page (list view is best), you can filter out all those who have or haven't signed your renter's agreement.
(Posted Jan 4, 2024 4:39 PM)
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Jan 4, 2024 4:39 PM |
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I'm supposed to collect a signed contract from every guest, and OwnerRez has sample letters threatening to cancel stays if they aren't signed.
But so far I can't figure out how to show which gues…
(Posted Jan 4, 2024 12:57 AM)
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Jan 4, 2024 12:57 AM |
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Never mind, the setting is right where it should be in property details.
(Posted Jan 3, 2024 4:10 PM)
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Jan 3, 2024 4:10 PM |
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Thanks Caleb, the article is helpful although my head hurts. If I could play 3-D chess I wouldn't be an Airbnb host...
Most helpful would be a pricing calculation/explanation pop-out or new scr…
(Posted Jan 3, 2024 3:55 PM)
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Jan 3, 2024 3:55 PM |
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I am going through my system messages to try to make them sound less like a cop and more like a host.
Anyway....
When I preview messages, the footer includes the property location, but the ad…
(Posted Jan 3, 2024 3:44 PM)
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Jan 3, 2024 3:44 PM |
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Thank you, but unless I'm doing something wrong I can only adjust rates within a date range, by channel or otherwise.
My interface doesn't show Settings > Rates Calendar, so I went to Setting -> …
(Posted Jan 2, 2024 5:02 PM)
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Jan 2, 2024 5:02 PM |
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Again, I searched the knowledge base and couldn't find any mention of this.
Setup: PriceLabs >> OwnerRez >> Airbnb
I have length-of-stay (LOS) discounts set up in OwnerRez (15% for weekly, …
(Posted Jan 2, 2024 3:30 PM)
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Jan 2, 2024 3:30 PM |
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I'm pretty new at OwnerRez, but not with this kind of issue.
You need a central source of authority, meaning that you should have one place where everything is the latest and true version, and th…
(Posted Jan 2, 2024 3:18 PM)
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Jan 2, 2024 3:18 PM |
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Hi,
Pardon me if this has been asked and answered before, I couldn't find anything when I searched.
I'm using PriceLabs and OwnerRez; I'm pretty new to both of them but I have everything work…
(Posted Jan 2, 2024 2:55 PM)
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Jan 2, 2024 2:55 PM |
