Overall nothing but positive experience, would highly recommend it to anyone with vacation rentals! It's functionality is so thorough, they have literally thought of everything we need and it works so well. No glitches, no issues ever. I've been using it for almost 12 months and it's literally worked perfectly the whole time. It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective!

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Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business. Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides Reasons for Choosing OwnerRez: All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website

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When I have had questions their customer service is not only amazing but quick to respond. I had an exceptional experience with [SENSITIVE CONTENT] setting up my account and walking me through each scenario so I could decide what worked best for me and my business. The software itself literally thinks of every scenario and has automations that can be enabled to take care of it. The number of features is amazing.

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The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience...

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My experience has been better than I expected. Because I am not very computer savvy, I really appreciate their suggestions and links to where I need to go. Anytime I have a question and contact OwnerRez I hear back from them very quickly. They always answer my question, but also make suggestions for things they notice on my site with them that could use some tweaking. I love that because I am with OwnerRez I am able to require accidental damage insurance for all bookings, regardless of where they originate from. Without OwnerRez I would not have been able to...

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