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  • Blog

    Full Legal Cancellation Policies on Guest Forms, Sales Tax Options for Canceled Bookings, Airbnb RTB Option for Longer Stays!
    1 year ago

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    1 year ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Support Center

    Technical Stuff - Domain Names
    7 months ago

    Domain spoofing is a type of phishing scam where the attacker creates a fake website or email domain and impersonates a known entity in order to deceive people into trusting them. We provide the follo

  • Forums

    Management Dashboard
    1 year ago

    ...mparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

    What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

       The Daily Checklist

       Booking Statistics

       Occupancy

       An ADR calc which I don't really see with the data we can get a way to calcul...

  • Forums

    Hello
    1 year ago

    ...the hosted OR website.  We are muddling through the components as we are not html / website creators.  A friend has been helping us to get the site started.  Still a lot to do outside of the "pretty" stuff, but love the ability to check in in this forum and overall the incredible options with using OR.  Thanks!

  • Forums

    Ability to "pick and choose" amenities to appear in website widget
    1 year ago

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Forums

    Adjust rate change logic
    1 year ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Pages

    Mockup Artist
    7 months ago

    ...product ideas to life. You genuinely enjoy getting up every day and working in markup and stylesheet languages, and you look forward to presenting fresh content, whether new features or renovated old stuff.
    * You fully understand and appreciate mobile-first design principles and have experience drawing layouts that are responsive to multiple screen sizes (mobile, tablet, desktop)
    * You are able to do...

  • Forums

    Paul W in response to: Make the Inbox feature similar to other messaging apps and inboxes
    1 year ago

    ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

    Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

    If I made a list of the top 10 items that are most...

  • Forums

    Cozy Critter Cab in response to: Integration option with GetSeam.com for Door Locks
    8 months ago

    We would love to see integration with smart things for all the stuff...locks, thermostats, and modes!! We have also been using Rboys for the past 2 years and are now scrambling to find an alternative. I don't remember how much we paid for Rboys, but it was just a one time fee that we paid and nothing after that. We have really relied on it to automate so much for our cabin, especially in the winter mon...

  • Forums

    Rachel P in response to: Inserting a link into text
    1 year ago

    I was unable to get the feature to work and figured out how to do it by mimicking another text with link in the html.   I am no html person, but figuring this stuff out!

  • Forums

    Ocean Zen in response to: Comprehensive Fix for Accounting/Quickbooks - develop Roadmap
    8 months ago

    .../users/347381996) – Oct 3, 2023 3:24 PM (UTC)

    Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral ne...

  • Forums

    Paul W in response to: Comprehensive Fix for Accounting/Quickbooks - develop Roadmap
    8 months ago

    ...Hey Alin, can you clarify what you mean by "Tags"?  Is that a location or other tracking item in QB.  I'm not aware of any feature called "Tags" but then I know Intuit keeps adding a lot of new stuff, so maybe that's there now.  And if it is there, can you confirm if it is available in all versions including the lower starter plans?

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
    1 year ago

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    7 months ago

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    7 months ago

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    7 months ago

    ...- it's the same as every other lock integration.

    Here's a quick pic of us testing it:

    (Ignore the purple buttons. That's extra stuff that only OR staff can see.)

    We created two different locks and associated them with the same property and set "random" as the code generation setting.  We created a booking, and, as you can see,...