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  • Forums

    Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

    I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real...

  • Blog

    ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • Blog

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    ...ht be laid out.

    ()

    From there, you can add your own text, move stuff around or insert other field codes. You have complete control to do what you want.

    Wondering how your changes will look? We've got you covered on that too. Click the "Preview" button at the top,...

  • Blog

    ...In the above picture, the top booking is a booking that is not API-connected to the channel and only shows the Channel Bridge import. The bottom booking is API-connected and shows the API-connected stuff along with Channel Bridge stuff next to each other. Over time, we plan to add more information here.

    With PMs now using our new "exclude" option on statements, we added Shift + Click so that you c...

  • Blog

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (/support/...
  • Blog

    ...ttps://) means our engineering team is constantly talking with the channels (Airbnb, Vrbo, Booking.com) and putting out updates and tweaks for the new stuff the channels put out. Nearly every release, there is something we're doing that is channel-related because the feature area is so large and involves so many moving parts. In this release, we tweaked...
  • Blog

    ...dditional call. Pretty sweet, right!

    One of the high-level goals of the 2.0 API is to reduce chatter and provide a more-functional interface for developers. In other words, we want you to do more stuff with fewer calls. This approach of mixing in tags and fields achieves that because, as a partner, you can request booking data and see the tags and fields for that booking at the same time without m...

  • Blog

    ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • Blog

    ...when you come up with a new design.

    The owner statement was tweaked to allow temporarily-showing full amounts and some other things as well. Give it a look!

    While we were in there working on PM stuff, we also added the ability to set commission to quarter percents. For instance, now you can set commission to be 20.25% instead of 20 or 20.5%, and you can do this everywhere commission is set - on...

  • Blog

    ...places, so we fixed it.

    Stats on duplicated properties. We noticed a bug where the Duplicate Properties function would not update the stats for occupancy, bedrooms, min/max pricing - basically the stuff you see on the property's General Info tab. The underlying occupancy rules, bedroom information and so on was in there, but the new property didn't show any numbers in those General Info stats. This...

  • Blog

    ...quotes, and the search page will show the guest and its contact info and notes above any associated bookings, quotes or payments.

    Nothing was removed from the search page, just a bunch of cool new stuff was added!

    The last new feature to mention (whew! 🤕) is that you can remove or disable owners from the PM area. Make a mistake in your data entry or no longer need to manage an owner's property?...

  • Blog

    ...ownerrez-some-end-of-year-presents-automatic-5star-reviews-new-forums-sms-brands-new-airbnb-fee-types#portal-access we updated portal users to be "login-only users" which set the stage for additional stuff coming in the future. Now you get to see why that update mattered.

    Previously, if someone else's OwnerRez account had already granted access to a person you want to grant access to, the person had...

  • Blog

    ...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.

    Stuff that's new:

    * Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...

  • Blog

    ...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.

    Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...

  • Blog

    ...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup

    Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.

    First, we noticed a situation where you couldn't set a manual code on a blo...

  • Forums

    A lot of the stuff is out there - articles, forum threads, etc.

    I am a writer by trade. There is two parts to documentation 1) content and 2) getting people to that content.

    The main problem I am finding in setting up, is it is a fishing expedition to find applicable explanations and grasp stuff to apply it. You would spend less time explaining some stuff to forum questioners, if you organized 80% o...

  • Forums

    Hi Marinas Edge,

    Lots coming. We're down in the guts right now finishing some changes to how guest name/email/phone stuff is stored so that we can move to some CRM features in the near future.

    We're also debuting our first pass at reporting in the release, and there are several bug fixes.

    Bunch of minor stuff in how stuff is displayed on calendar/ribbon view. More on that soon too.

    We're also wor...

  • Blog

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

  • Blog

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...