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Make the Inbox feature similar to other messaging apps and inboxes
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Status: In Development 77 Votes
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Shawn H
May 15, 2024 2:03 PM
OR Team Member Joined Aug, 2021 237 posts

Hey everyone! We recently moved this feature to In Development, which is exciting! If you joined the Under the Hood webinar back in April, you also got to see a sneak peek of an earlier version of the inbox's design. However, I wanted to share with you the latest Inbox design (not necessarily final, but very close).

Upon release, the v1 Inbox will handle Channel and SMS messaging (if you have it enabled). Email in the Inbox (incoming and outgoing) will come as a follow-up version, but this gives you an idea of the look and feel of what the Inbox will eventually bring together. The info pane on the right-hand side will be especially useful to give users context of who they are messaging with and what property it is regarding.

We are working hard to release the new inbox as soon as it's ready! Thanks for your input and patience on this exciting development.

Shawn H
May 17, 2024 5:29 PM
OR Team Member Joined Aug, 2021 237 posts

I can't share a narrow timeline (as that will backfire on us :-)), but I can safely say this year. We're working on it every week and will share a more definitive release timeframe as soon as possible.

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Bri
Jul 3, 2024 5:54 PM
OR Team Member Joined Mar, 2022 72 posts

Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests. 

by Edward G – Jul 2, 2024 10:30 AM (UTC)

We have plans to provide more permissions for Team Access users down the road, but wouldn't be able to provide an ETA. At present, messaging-only permissions do not exist. You may consider searching the Feature Request forums for a similar request so you can upvote it. If one doesn't exist, feel free to make one of your own!

Airnaldo C
Jul 23, 2024 10:15 AM
Joined Aug, 2020 13 posts

I really like the new inbox appearence, I hope you can implement it soon.

Recently Hospitable made this kind of change too, and I found really handy to see guest's pictures instead of a random icon, and in the right pannel the guest's previous reviews and score.
Another thing I'd love to have is "smart" push notifications.
Right now in Android every message, even from the same guest, appears as a separate message not grouped with the other messages, making kind of a mess for people like me having 40 listings.

Thnk you!

Wesley W
Aug 6, 2024 2:33 PM
Joined Apr, 2024 12 posts

Did this just get dropped?  I would love this.  The post is from 3 years ago.  Any idea when this will roll out of development?

 

Also, would this inbox allow us to see the automated messages in line as well?  And then the future messages too?

Shawn H
Aug 6, 2024 2:59 PM
OR Team Member Joined Aug, 2021 237 posts

Hi Wesley - It's in active development. Two pinned posts at the top of this feature request topic share the latest and a sneak peak. We hope to get it into testing very soon.

The inbox will not show upcoming messages. However, you can see what is upcoming by looking at the Messages tab of a booking or the Trigger Forecast.