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The rental agreement signing process does indeed capture all of this information, whatever the listing channels do not provide. We strongly recommend having all guests sign a rental agreement, parti…
(Posted Jun 5, 2023 11:52 AM)
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Jun 5, 2023 11:52 AM |
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In your Property Rules, or a particular Season, use the checkin/checkout checkboxes to disallow checking in or out on a Saturday.
This way, since guests cannot leave or arrive on Saturday, if the…
(Posted Jun 5, 2023 11:50 AM)
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Jun 5, 2023 11:50 AM |
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Not sure what you're looking for exactly, is this it?
https://www.ownerrez.com/support/articles/squarespace-widgets
(Posted Jun 2, 2023 10:27 PM)
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Jun 2, 2023 10:27 PM |
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This would actually relate to the concept of a "unified inbox", which has its own voting request thread. There are plans to add this and related functionality progressively over time.
(Posted May 30, 2023 3:58 PM)
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May 30, 2023 3:58 PM |
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Per a discussion today with Airbnb, we have confirmed that if you accept the summer update early release, you will in fact not be able to do custom promotions in your calendar. This is a known gap a…
(Posted May 25, 2023 12:33 PM)
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May 25, 2023 12:33 PM |
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I see you've filed a ticket on this issue with the Helpdesk, and it's being worked over there, which is better as there may be sensitive information that shouldn't be on a public forum.
(Posted May 25, 2023 10:47 AM)
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May 25, 2023 10:47 AM |
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We've talked about this but, as RG is working on expanding coverage, and we don't necessarily know the citizenship of the guest upfront, we've decided it's best to leave the decision to their logic r…
(Posted May 24, 2023 11:18 PM)
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May 24, 2023 11:18 PM |
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Later this year, we expect to add inquiry triggers. This will allow you to configure automatic messages to be sent when inquiries occur, including via SMS, and anywhere else triggers can be used.
(Posted May 23, 2023 8:11 PM)
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May 23, 2023 8:11 PM |
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I'm not sure what the purpose would be? The usual map systems, like Google Maps, make it easy to embed their map in your site, so we'd just be duplicating their efforts.
https://support.google.c…
(Posted May 22, 2023 2:23 PM)
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May 22, 2023 2:23 PM |
General Help and Questions » Logo
Let's take this over to the Helpdesk - please write in with a ticket and screenshots showing exactly what you're trying to do.
(Posted May 21, 2023 1:35 PM)
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May 21, 2023 1:35 PM |
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Unfortunately, there is not, and at present we don't have any plans to add such a function, because of the privacy implications.
(Posted May 20, 2023 3:22 PM)
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May 20, 2023 3:22 PM |
General Help and Questions » Logo
I took a look in your account settings for your website, and while I see a favicon there, I do not see a full logo.
I did see a bear logo in your account generally, so I changed the website setti…
(Posted May 20, 2023 1:59 PM)
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May 20, 2023 1:59 PM |
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Please write in to the Helpdesk with specific examples, so we can investigate them in detail.
(Posted May 17, 2023 9:22 PM)
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May 17, 2023 9:22 PM |
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Try this one:
https://www.ownerrez.com/support/articles/email-templates#files
(Posted May 17, 2023 5:17 PM)
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May 17, 2023 5:17 PM |
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Hmm, did you upload a file into OwnerRez as described here?
https://www.ownerrez.com/support/articles/files-email-templates
(Posted May 17, 2023 4:36 PM)
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May 17, 2023 4:36 PM |
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I think what you may be looking for is Custom Sources?
https://www.ownerrez.com/support/articles/custom-sources
(Posted May 15, 2023 11:17 AM)
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May 15, 2023 11:17 AM |
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The system message is used if you manually go to a Booking > Reviews > and use the Request dropdown button to ask for a review. It should not be disabled.
But, as you noted, by default OwnerRez …
(Posted May 15, 2023 11:17 AM)
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May 15, 2023 11:17 AM |
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I believe the way Turno is intended to work is, the cleaning date is set in Turno, and then pushed back into OwnerRez, not the other way around. I know Turno was having issues with the dates for awh…
(Posted May 15, 2023 11:12 AM)
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May 15, 2023 11:12 AM |
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You are welcome to work with anyone you like! That said, OwnerRez offers an optional paid ProConnect setup service that can assist with much of what you need. Please write in to the Helpdesk if you…
(Posted May 15, 2023 11:10 AM)
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May 15, 2023 11:10 AM |
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At present, Stripe is the only payment processor that supports 3DS with OwnerRez:
https://www.ownerrez.com/support/articles/payment-processing-3d-secure-3ds2
https://www.ownerrez.com/support/…
(Posted May 14, 2023 1:10 AM)
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May 14, 2023 1:10 AM |
