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Bri

OwnerRez Team Member
Joined March 2022
99 posts
Topic

Feature Requests » Automated Messages That Serve as Autoresponders to Guest Messages

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests wh…

(Posted Nov 20, 2024 7:56 AM)

Feature Requests » Request for Flexible Minimum Night Requirement Settings

[This topic has been closed as a duplicate of another topic ( Different Minimum Nights Rule for Different Channels (/forums/requests/different-minimum-nights-rule-for-different-channels) )]

(Posted Nov 18, 2024 3:21 PM)

Feature Requests » Different Minimum Nights Rule for Different Channels

[Another topic was closed as a duplicate of this topic ( Request for Flexible Minimum Night Requirement Settings (/forums/requests/request-for-flexible-minimum-night-requirement-settings) )]

(Posted Nov 18, 2024 3:21 PM)

Feature Requests » Copy booking.com email to contact info

Hi John, Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact…

(Posted Nov 18, 2024 12:26 PM)

General Help and Questions » Booking Widgets (Wordpress)

Hey there, There's CSS that you can apply to that widget that will remove a lot of that for you and strip it down to the following: https://uc.orez.io/w/files/d996978d0acb449e8fe57685f9588a31…

(Posted Nov 18, 2024 11:12 AM)

General Help and Questions » Reviews

Hi Marcel, Reviews need to be marked as shown in order to display on your reviews widgets. If the reviews you're missing are marked as shown in the Reviews page, but still are not populating on y…

(Posted Nov 18, 2024 10:49 AM)

General Help and Questions » Line Item Pivot Table Headers

Hi Michael, The Line Item Pivot does break out those surcharges and discounts individually, but you can also see them rolled into their own respective columns in the Charge Totals section within …

(Posted Nov 5, 2024 11:40 AM)

Feature Requests » Owner Rez App

Is there a way to get notificaton from OwnerRez? I find I have to continually look at the website by Jen Pederson (/forums/users/347454696) – Nov 4, 2024 7:38 PM (UTC) Hi Jen, OwnerRez syst…

(Posted Nov 5, 2024 9:58 AM)

General Help and Questions » Cancellation policy / refunds

Hi James, Could you write in to the Helpdesk at help@ownerrez.com with an example of where you're seeing this language displayed? Guest receives 50.00% if cancellation occurs at least 30 days…

(Posted Oct 31, 2024 10:41 AM)

Feature Requests » Pets Considered Option

Hi Monica, We'd recommend setting Pets as a "No", and then adding some language to indicate that pets may be allowed on a case by case basis. This can be done in Properties > select property > Ru…

(Posted Oct 31, 2024 9:59 AM)

General Help and Questions » Message stays ‘unread’ in inbox

Hey Alyssa, Try filtering your inbox for only Unread messages. Do you see an old message pop up that is still marked as unread? Give that a try. If you don't see anything, please write to us at h…

(Posted Oct 31, 2024 8:03 AM)

General Help and Questions » New Airbnb App and search categories

Any updates on this?  I have lost my Ski In / Out category. I just tried to add it with Elevate tool.   Has anyone had luck with this? AirBNB is blaming OwnerRez https://elevate.translate…

(Posted Oct 30, 2024 5:56 PM)

General Help and Questions » Creating a secure custom form in OR to request for ID

OR Team and All, Is there any update on the ID upload and guest verification solution?  Jacob  by Kenjana Properti (/forums/users/347416934) – Oct 29, 2024 5:37 PM (UTC)   Hi Jacob,…

(Posted Oct 30, 2024 10:13 AM)

Template/Design Share » Legal Agreement for Canada

Hey Bransley, The default Agreement OR provides is fairly universal, but we understand that there's no "one size fits all" here. You are more than welcome to make changes to that default Agreemen…

(Posted Oct 23, 2024 11:12 AM)

Feature Requests » Copy photos from one listing to another / Mass Delete Same image

Hi, Were you aware that it's possible to duplicate an existing listing, along with Listing Data (description, amenities, photos, custom fields)? Here's how to go about that: https://www.owner…

(Posted Oct 17, 2024 1:02 PM)

Blog » Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!

Is there another integration that would work better? This still hasn't been solved and is a back and forth between Schlage and Ownerrez that I am a bit frustrated by, both blaming the other for being…

(Posted Oct 4, 2024 11:09 AM)

Feature Requests » Add Listing Site/Property to contact list export

Hey Diana, You can export the information you're looking for by exporting your Bookings List view. To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (…

(Posted Oct 1, 2024 4:15 PM)

General Help and Questions » Building an e-newsletter for previous guests?

Hey Cody, With the use of the {BUFIXUP} booking field, users can create their own Channel Template that allows OR users to collect guest contact information and renter agreement signatures. Those…

(Posted Sep 30, 2024 8:02 AM)

Feature Requests » App for Android?

Hello!  Loved your video and I was able to install the app on all of my previous phones, namely pixels. Just upgraded to a pixel 9 pro fold and none of the options work for me to add the app to m…

(Posted Sep 27, 2024 11:35 AM)

General Help and Questions » Rental Agreement and Airbnb rules

Hey Acacio, It's not necessary to paste your entire Legal Agreement to the API House Rules for Airbnb. You do, however, want to include specific details and important info that your guests need t…

(Posted Sep 25, 2024 3:32 PM)