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  • Support Center

    Airbnb - Airbnb Common Issues & Questions
    7 months ago

    ...tions-airbnb-discounts) support article for instructions. Can I make a "special offer" for a prospective guest?

    See the Special Offers () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article for instructions....

  • Support Center

    API Integrations - Airbnb Taxes
    7 months ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Videos

    Channel Management Overview
    1 year ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class channels, and our goal is to support both direct guest...

  • Support Center

    Technical Stuff - Domain Names
    7 months ago

    Domain spoofing is a type of phishing scam where the attacker creates a fake website or email domain and impersonates a known entity in order to deceive people into trusting them. We provide the follo

  • Forums

    My client is freaking out because of this, help
    8 months ago

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...

  • Forums

    Airbnb channel bridge issues
    7 months ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    Paul W in response to: Enhancing International Guest Experience: A Suggested Feature for OwnerRez from a Former Lodgify User
    10 months ago

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...