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  • Support Center

    Bookings & Quotes - Instant Book vs. Request-to-Book
    8 months ago

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Support Center

    API Integrations - Airbnb Taxes
    7 months ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Videos

    Channel Management Overview
    1 year ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class channels, and our goal is to support both direct guest...

  • Support Center

    Technical Stuff - Public IP Addresses
    8 months ago

    From time to time, you may need to have the IP address list for OwnerRez. This is the list of public dedicated IP addresses that our servers use to communicate with other servers. A common use case

  • Support Center

    Bookings & Quotes - Changing Charges
    11 months ago

    ...n the seasons, rates, surcharges, and taxes you have entered.

    Changing charges for Airbnb bookings should be handled via special offers () .

    Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add an extra cleaning fee or subtract a last-minute...

  • Support Center

    Setting Up Your Account - Where's Everything Else?
    9 months ago

    As you go through our initial Setup Interview, or after you're finished, you might wonder where some other feature or setting is.

    I only entered a nightly rate, you might think. What about extra ad

  • Forums

    Airbnb channel bridge issues
    7 months ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    Susie T in response to: Ribbon Enhancements...
    1 year ago

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.

  • Forums

    Emails not being sent to Airbnb guest with API connection
    3 years ago

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    Report containing all data, transactions, and correspondence from a single booking
    3 years ago

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!

  • Forums

    Paul W in response to: How do I remove the OwnerRez "Is this an inquiry?" banner from all my incoming emails?
    3 years ago

    ...t will come back to OwnerRez.

    We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

  • Blog

    BlueMtnCabins in response to: Hawaii Vacation Rentals Outperform Hotels, Top Places To Buy Vacation Rentals, Oregon Climate Emergency, Shortyz Awards
    3 years ago

    every time I read the "best cities" type of stuff, I chuckle. Who TH will buy in Cleveland as a VR? People are fleeing big cities in droves for a number of reasons. And several places on the list I have never even head of.. and probably neither did the tourists.
    Climate emergency? it is mostly called "weather". On the other hand, they should get busy stopping CHINA, not Oregon, from polluting, if the...

  • Forums

    Chris Hynes in response to: Trying to get clear on Channel Bridge, Direct Integrations, iCal setup on OR.
    6 years ago

    ...more news on that by the end of the year

    Channel bridge...
    - VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
    - VRBO, Airbnb, TA it will pull reviews
    - Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
    - Content push coming for VRBO and Airbnb in the next few months
    - Manual...

  • Forums

    Chris Hynes in response to: Facebook Pixel Conversion Tracking
    2 years ago

    Interesting coincidence -- I was just looking at the FB pixel tracking stuff the other day. We should be able to implement that similar to how the Google Analytics integration is done -- you put your FB id in user settings, and then we render the code for different events.

    GA renders the following right now:
    - pageview on widget view, quote accept (checkout) pages, one-off payment pages, hosted websit...

  • Forums

    Ken T in response to: Creating a Trigger to send an email based on a Custom Field
    5 years ago

    That's... brilliant. Insane, but brilliant. :-0

    Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-)

    We're planning on upgrading the triggers so you won't have to do screwy stuff like this. But for now that's not actually a bad scheme. Might potentially cause some confusion with your API connections if you have any.

  • Forums

    Paul W in response to: Sync on demand
    2 years ago

    That actually exists already, though it's a bit buried. Go to the property > calendar import > click the calendar import (VRBO or Air) and then click the Sync Now button. To be clear, this is only for pulling stuff INTO OwnerRez, not pushing out to other sites.

  • Forums

    Chris Hynes in response to: Avoid same-day turnovers on certain days (i.e. holidays)
    6 years ago

    Yep, that's the best way to do that for now. We've got some ideas about how to make more general event blocks for stuff like this or general prep time rules on the todo list.

  • Forums

    Paul W in response to: Discount codes
    4 years ago

    No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every *week* around here. 😜

  • Forums

    Michelle J in response to: Include email address for REPLY
    12 years ago

    Yes, that does the trick. I understand what you mean. I'll ask that the email address be added to the quote header information (the block of stuff above the line items in the body).

    -Michelle

  • Forums

    Le Touquet Holid in response to: Missing Conversations - Odd Financials
    3 years ago

    I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry. I have emailed support with more in depth details.