General Help and Questions » Kwikset Halo
We also offer a Manual Lock integration. I'm not sure if this would be a suitable fit for you, but you can explore that option here:
https://www.ownerrez.com/support/articles/integration-manual-d…
(Posted Oct 9, 2023 10:54 AM)
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Oct 9, 2023 10:54 AM |
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Hi Matthew,
Yes! We have Field Codes that can be inserted into your Templates that populate with property-specific content.
You can read more about creating custom email Templates here (all T…
(Posted Oct 9, 2023 9:59 AM)
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Oct 9, 2023 9:59 AM |
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Hi Jessie,
Take a look at that booking now. I gave it a nudge from this end to update the transaction records.
If anything still looks amiss, please write to us at the helpdesk so we can have…
(Posted Oct 9, 2023 9:44 AM)
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Oct 9, 2023 9:44 AM |
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Hi Sheri!
We offer the ability to create Custom Field Definitions so that you can obtain that additional information on the Point of Contact form.
You can read more about Custom Fields here -…
(Posted Oct 6, 2023 2:34 PM)
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Oct 6, 2023 2:34 PM |
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I know that we can easily ask guests through the airbnb messenger for emails but now we have an additional step to grab that email and enter it in ownerrez. It would be AWESOME if Owner Rez could pr…
(Posted Oct 6, 2023 11:09 AM)
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Oct 6, 2023 11:09 AM |
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Hi Catharine,
In order to use OwnerRez to automatically send messages to guests, you will need to be using our Airbnb API connection, and configure your messages as channel templates.
Note th…
(Posted Oct 6, 2023 9:15 AM)
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Oct 6, 2023 9:15 AM |
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Hi Luke,
I'd like to send you some account-specific screenshots. Could you write in to us at the helpdesk (help@ownerrez.com) with the subject line "DAMAGE PROTECTION ON/OFF" and a brief descript…
(Posted Oct 4, 2023 7:56 AM)
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Oct 4, 2023 7:56 AM |
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Why am I no longer getting requests & seeing my bookings from VRBO? by Toni T (/forums/users/347426712) – Oct 3, 2023 4:24 PM (UTC)
Hi Toni,
Please write to us at the helpdesk (help@ownerre…
(Posted Oct 3, 2023 1:48 PM)
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Oct 3, 2023 1:48 PM |
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For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation. Airbnb will not allow me to chang…
(Posted Oct 3, 2023 9:00 AM)
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Oct 3, 2023 9:00 AM |
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can someone help me know what is the field code for "platfform", this is my template
Hi {CFIRST},
It was a pleasure hosting you in {PDISPNAME}. We will certainly be leaving you a …
(Posted Oct 3, 2023 8:47 AM)
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Oct 3, 2023 8:47 AM |
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Hi Luke,
It sounds like you may already have Damage Protection disabled. If you navigate to Settings > Damage Protection (https://app.ownerrez.com/settings/damageprotection) , do you see the but…
(Posted Oct 3, 2023 8:28 AM)
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Oct 3, 2023 8:28 AM |
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Hi Larry,
You can import the default OwnerRez iCal exports for each property to your personal calendar, or create custom iCal links for each property!
Here's where you can find the default e…
(Posted Oct 2, 2023 2:12 PM)
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Oct 2, 2023 2:12 PM |
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Hi Maged,
That setting is neither her nor there, really, when you're rolling those Surcharges into a single line item. You can leave it checked, and it won't impact the end goal here.
What th…
(Posted Oct 2, 2023 1:54 PM)
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Oct 2, 2023 1:54 PM |
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Hi!
We'd like to take a look at that import spreadsheet for you. Please send us an email at help@ownerrez.com with a subject line "BOOKING IMPORT ERRORS", and attach that spreadsheet for us along…
(Posted Oct 2, 2023 1:42 PM)
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Oct 2, 2023 1:42 PM |
General Help and Questions » Kwikset Halo
Hi Daniel,
Have you taken a look at our available Door Lock integration partners?
https://www.ownerrez.com/integrations#DoorLocks
We'd recommend researching these partners to find out who…
(Posted Sep 27, 2023 11:23 AM)
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Sep 27, 2023 11:23 AM |
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Hi Mike,
While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for.
You can explore those avai…
(Posted Sep 26, 2023 9:18 AM)
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Sep 26, 2023 9:18 AM |
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Hello,
Please write in to our helpdesk with your specific examples.
help@ownerrez.com
We'll gladly take a look and see how to get that cleaned up for you!
(Posted Sep 26, 2023 9:01 AM)
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Sep 26, 2023 9:01 AM |
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Hi Kathleen,
Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works thr…
(Posted Sep 13, 2023 8:39 AM)
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Sep 13, 2023 8:39 AM |
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Hi Kim,
Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you'v…
(Posted Sep 12, 2023 9:36 AM)
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Sep 12, 2023 9:36 AM |
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Hello!
Yes, you can just copy / paste your channel Templates into an email Template, and then set your corresponding Triggers.
Here's more info on creating email Templates - https://www.owner…
(Posted Sep 11, 2023 2:47 PM)
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Sep 11, 2023 2:47 PM |
