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  • Blog

    3DS2 Getting Started, Stripe Connect, Edit the Blue Messages, Import Expenses via Excel, API updates, Exact vs. Approximate
    4 years ago

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    Airbnb Triggers, Email & Design Tweaks to Guest Thread and Manual Door Lock Codes
    4 years ago

    ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • Blog

    Custom Views for Owner Statements, WordPress & New API Channels Coming, Better Search for Support and 15+ other Fixes and Tweaks
    4 years ago

    ...when you come up with a new design.

    The owner statement was tweaked to allow temporarily-showing full amounts and some other things as well. Give it a look!

    While we were in there working on PM stuff, we also added the ability to set commission to quarter percents. For instance, now you can set commission to be 20.25% instead of 20 or 20.5%, and you can do this everywhere commission is set - on...

  • Blog

    WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults
    3 years ago

    ...places, so we fixed it.

    Stats on duplicated properties. We noticed a bug where the Duplicate Properties function would not update the stats for occupancy, bedrooms, min/max pricing - basically the stuff you see on the property's General Info tab. The underlying occupancy rules, bedroom information and so on was in there, but the new property didn't show any numbers in those General Info stats. This...

  • Blog

    Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning
    4 years ago

    It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Blog

    Tags, Myriad SMS & Messaging Updates, Door Codes for Blocked-Off Time, Better iCal Matching and 20+ Bug Fixes
    3 years ago

    ...article sidebar to auto-shrink except for the current category.

    Now let's talk messaging!

    Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...

    If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...

  • Forums

    Paul W in response to: corona virus CSS
    8 months ago

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?

  • Forums

    Channel Bridge- " Bridge of Sighs"..
    4 years ago

    I HATE the process in place for the channel bridge...yes, it's probably just me...we go to the extension ( since chrome upgrade those are hidden, btw, and cannot figure out how to get them on my small tablet). Why can't we put all channel bridge "stuff" on one page instead of the extension...then the download...then go to another page to upload...awful.

  • Forums

    Chris L in response to: Empty Nights Between Guests
    2 years ago

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Forums

    Chris Hynes in response to: Multiple property templates, quotes inquiries
    4 years ago

    ...gers for each property if you want, but only one System Message for the whole account (for each type of System Message).

    Usually, though, it's way easier to just do one template that has the overall stuff that's the same per property, and then use the Insert Field button to insert fields for the parts that change like property name, address, etc. Don't create a custom field for the entire body (althou...

  • Forums

    Doug D in response to: Using the hosted website as a guidebook?
    4 years ago

    I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.

  • Forums

    Ken T in response to: Setting up new properties when Integrated
    4 years ago

    ...d from OwnerRez to the channel, overwriting whatever may already be there. If you want to add a new property, don't bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.

    2. If you are *not* using an API connection, you can import property listing information...

  • Forums

    Chris Hynes in response to: Alternative messaging for guests who don't use email
    3 years ago

    ...cessible by link that you can customize with info about the property, lock codes, etc. If we want to get fancy it could have areas for requesting date changes, updating credit cards, all that sort of stuff that'd be nice to give more self service for the guest. Some of those things are already done by channels and we'd have to direct them to the channel on those bookings, but would work for direct book...

  • Forums

    Chris L in response to: Alternative messaging for guests who don't use email
    3 years ago

    From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich content like PDF welcome packets and things might still have to go via email, and URLs might get censored (TBD).

    I signed up for Touch Stay (they were a vendor at the Scottsdale Vrbo conference). It was ab...

  • Forums

    Chris Hynes in response to: On a lighter note: More embeddables suggestions
    4 years ago

    ...hers would be outlined in the rate notes.

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.

  • Forums

    BlueMtnCabins in response to: On a lighter note: More embeddables suggestions
    4 years ago

    Ahh, normality. Soon, hopefully!

    2) For amenities, we've thought about that but the problem is if we put it in a widget then it's going to affect the SEO on your site. Google doesn't search stuff in widgets as well as they do things that are written out directly on the site which is why we've so far avoided making widgets for the content parts that you do want to SEO.
    You are right! I did not think...

  • Forums

    DianneD in response to: Will someone Zoom with me to set up emails?
    4 years ago

    Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

  • Forums

    Chris Hynes in response to: Update language in {BBINFO}
    4 years ago

    The fix has been released (last week), along with a ton of other stuff:

  • Blog

    Chris L in response to: Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning
    4 years ago

    Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s coming soon!

  • Forums

    BlueMtnCabins in response to: Anyone using RedAwning
    4 years ago

    ...gement-third-party-middle-channel-managers
    I think the only channel that will matter (that Ownerrez does not already have) will be Google vacation rentals (or they fall under hotels?). All the other stuff is either redundant or fluff with no added value.