This support article is out of date. For more current and complete instructions, please see the Send Your Guest Who Booked Through Your Personal Website an Invoice or Receipt support article.
Sometimes you'll need to send a guest an updated charge summary or invoice after changes, or a receipt for business purposes. The easiest way to do this is to create an email template using the merge fields you need, and then use the Send Email To Guest function on the booking to switch to that email template and send it.
Here's an example billing summary to get you started. This shows all of the charges on the invoice and billing activity including payments, refunds, and scheduled payments and security deposits.
For other examples of email Templates, check out the Email Template Library - Overview.
Subject:
updated billing summary for your {BARR} - {BDEP} booking at {PDISPNAME}
Body:
Hi {CFIRST},
I wanted to send you an updated billing summary for your {BARR} - {BDEP} booking at {PDISPNAME}.
Charges: {BTAMT}
Paid: {BTPAY}
Owed: {BTOWE}
Here is the current list of charges:
{BCTAB}
Here is the full list of billing activity:
{BBACT}
Please let me know if you have any questions,
-{MYFIRST}
Guest Support
{MYCO}